Kroger Pharmacy

Reviews

• VV

  Vinny

  Mar 30, 2026
  1.0
  Technician Danielle was rude and unprofessional throughout my interaction. When I asked to use my GoodRx information for billing, she incorrectly stated that Kroger no longer accepts it. Even after I requested that she enter the information, she resisted and told me it would likely cost more. I made it clear I was willing to proceed anyway. Once she finally entered the GoodRx details, it was accepted and reduced my original cost by over 60%, contradicting what she had told me. Her attitude afterward suggested frustration at being incorrect. At the end of the transaction, she did not provide any confirmation or basic courtesy, such as saying thank you, and simply stared at her register, leaving me unsure if the process was complete. Is this how Kroger trains employees in order to charge customers more nowadays? Due to this experience, my family will not be returning to this location.
• BL

  BIG O Speaks MONEY BUSINESS and LIFE

  Dec 26, 2025
  1.0
  I'm so disappointed with the decline in customer service here. Why have humans still doing this, if they're as sterile as an AI bot would be? This lady (lots of tattoos) was so robotic, that she literally didn't say hello, didn't look at me, just said very direct and not at all helpful. IF they're losing clients to other pharmacies, this would be one of the reasons why. Our pharmacist and their staff, are a very intimate part of our healthcare. They know way more than most would want them to, because of the medicine we're prescribed. So I just think it would be nice if they were a little more human in their communications with us, than I see us now receiving. I'm intentionally not naming the person, but I spoke to her about this myself and will write an email from my office to their leadership, in an effort to help them do better.
• LR

  Lara R.

  May 11, 2021
  1.0
  Long wait time, slow and incompetent staff.
• CB

  C. Borom

  Feb 2, 2021
  1.0
  Believe all the bad reviews from Terry to long phone, drive thru and inside wait time. They are have an embarrassing work ethic. They need to restaff this location IMMEDIATELY. Public disservice to our community. Dr. Called in rx twice and they still can’t find all of meds 8 hours later. I’m coming out of surgery and still have to return to see if they found rest of rx. Just sad and pathetic! They deserve no stars.
• CP

  Charmaine Pocek

  Aug 22, 2016
  5.0
  I have switched my medication here and could not LOVE the main employee who handles the drive-through. She is sooooo friendly!

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