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H-E-B Pharmacy

3.8
(49 reviews)

Business Details

9503 Jones Road, Houston, TX
77065, United States
(281) 894-5237
https://www.heb.com/pharmacy

About

PharmaciesH-E-B Pharmacy
H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 9503 Jones Road in Houston, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B Pharmacy
9503 Jones Road, Houston, TX
77065, United States

Hours

Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday9:00 AM - 6:00 PM
Sunday10:00 AM - 5:00 PM
9/7/20268:00 AM - 8:00 PM

Reviews

3.8
49 reviews
5 stars
27
4 stars
7
3 stars
2
2 stars
2
1 star
11
  • AD
    Adam D
    Aug 18, 2026
    1.0
    I am extremely disappointed with how this situation was handled at this pharmacy. My doctor originally prescribed one medication but later changed the prescription to a different medication. Unfortunately, the original medication remained in the pharmacy’s system, and that was the medication I was given. I did not realize the issue until I got home. I immediately returned to the pharmacy with the medication completely unopened and still in the sealed bag. I understand that there may be policies regarding prescription returns, but I expected some understanding and consideration given the circumstances. The medication was never opened or used, and the prescription had been changed by my doctor. I simply expected the pharmacy to recognize the situation and make an effort to resolve it fairly, including refunding the money. What disappointed me most was not the original mistake, but the lack of understanding and willingness to help afterward. When it comes to medication, patients should feel that their pharmacy is willing to work with them when something like this happens. Very disappointing customer service and an experience that has seriously affected my trust in this pharmacy.
  • LL
    Liliana L
    Aug 2, 2026
    2.0
    This pharmacy is hit and miss. The prescriptions are not ready, the phone system to refill is not reliable. Overall below average. The only pro is that they carry meds that cvs has in back order.
  • CF
    Casey Forbes
    Jun 10, 2026
    1.0
    Bakery informed me that a product that every HEB store carries on the daily is no longer selling them and are out at this location (LIE) all because she didn't want to deal with getting it out of the freezer. so after research i found the item is an everyday item at all stores. stupid to lie to a regular shopper that spends a lot of there hard earned money weekly! sad i have to drive out of my way now to get what they lied about, but will not see my money there anymore! no one likes liars!
  • JB
    Julia Barron
    May 20, 2026
    5.0
    The customer service here is great! They are always happy to answer any questions I have. I love the HEB pharmacy app over others. I could have my prescriptions filled across the street from my house but choose to drive a little further to HEB because it's worth it!
  • PA
    Pedro Arevalo
    May 17, 2026
    5.0
    Buena atención y buenos productos

Frequently Asked Questions About H-E-B Pharmacy

Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?

COVID-19 and flu vaccines are available on both a walk-in or appointment basis

Brand Certified Facts from H-E-B Pharmacy

This information is certified by H-E-B Pharmacy and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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