Club Pilates

Reviews

• MR

  Maria Rodulfo

  Jun 16, 2026
  3.0
  I really enjoy this studio and have had positive experiences with other instructors, which is why I was so disappointed with my experience today with Angelica R. She was extremely rude to me and spoke to me in a way that felt disrespectful and embarrassing. Instead of helping me improve my form with constructive guidance, I felt singled out and criticized. I come to Pilates to learn and improve in a supportive environment, and unfortunately that was not my experience in this class. I will continue attending the studio because I enjoy it overall, but I hope management addresses how clients are spoken to so that everyone feels welcomed and supported.
• SJ

  Sarah Jaber

  Jan 12, 2026
  1.0
  No one will explain to you that “unlimited” actually means being waitlisted almost every time you try to book a class. In reality, unlimited feels more like 7–10 classes if you’re lucky enough to get a spot. That is very misleading, especially considering the price of the membership. Dont bother booking this studio.
• SJ

  Sarah Jaber

  Jan 12, 2026
  1.0
  I signed up for a Black Friday unlimited membership at the end of November, and from day one, the experience has been extremely disappointing. No one explained that “unlimited” actually means being waitlisted almost every time you try to book a class. In reality, unlimited feels more like 7–10 classes if you’re lucky enough to get a spot. That is very misleading, especially considering the price of the membership. For personal reasons, I asked not to start my membership until January. When January came and I reviewed the booking experience and tried to communicate with customer service, I realized how difficult it was to schedule classes and how poor the communication was. At that point, I decided to cancel. I called to request cancellation, but after that, they stopped responding and never followed up to explain the cancellation process. Despite never attending a single class or even visiting the studio, I was charged the monthly membership fee plus a $100 cancellation fee, bringing the total to almost $300 just to cancel. I genuinely cannot understand how this is justified for a service that was never used. For a studio charging premium prices, the capacity and staffing are completely inadequate. Having only three instructors per studio is clearly not enough. If you don’t have the capacity, stop overselling memberships and advertising “unlimited” access. Overall, this has been the worst customer care experience I’ve had, especially compared to how much they charge. Very disappointing and not transparent at all.
• MJ

  Maria Juno

  Nov 9, 2020
  5.0
  The studio offers a good variety of classes, the instructors are very knowledgeable and politely let you know when you need to make corrections.
• DW

  Davina wang

  Sep 20, 2020
  5.0
  owner very nice and staff too. try to bring more friends here.

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