Family First ER: Baytown Emergency Room is a luxury family-oriented emergency room serving Baytown, TX. We value quality, convenience, and compassion - which you will find in our highly-skilled staff, modern technology, and superior 24/7 emergency care. You're not just a patient, you're Family First. No wait time. Open 24/7. Board-certified physician always on-site. We work with all commercial insurance. No surprise billing.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.