Newport Home Health Agency is a licensed Texas home care agency (HCSSA) serving Dallas-Fort Worth families for over 15 years from our Grand Prairie office on Highway 360. We specialize in Texas Medicaid home care: STAR+PLUS personal attendant services with Molina, UnitedHealthcare, Superior, and Wellpoint, plus pediatric personal care through Cook Children's Health Plan and Aetna Better Health (STAR Kids). Many families qualify to have a relative hired, trained, and paid to provide their care - through our agency option or Consumer Directed Services (CDS). We also provide respite, companion care, and skilled nursing, with bilingual English/Spanish staff and same-day eligibility checks.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.