H-E-B Pharmacy

Reviews

• TT

  TracyS

  Sep 24, 2026
  1.0
  Beyond disappointed with this HEB pharmacy. My daughter had multiple prescriptions come in at the same time- one was sent to the HEB pharmacy near my office and one was sent here as we requested. Two were the same med, but for different purposes (one for an illness and one for future surgery). When a family member went to pick up the prescription for her illness, they were told it was at the other location. We assumed that maybe the doctor sent it to the other location by error. As it turns out, this pharmacy just assumed that her med for her illness was a duplicate. Keep in mind that they were different dosages, different lengths of time, and were clearly for different purposes. When I called to get it straightened out the "pharmacist" told me I could just have her take the med for her surgery instead- really...different dosage and different length of time? I told her no, and to fill the medication and we would drive back there again to pick it up. She proceeded to tell me that this could have all been avoided if the surgeon had put the date of surgery on the prescription. Funny, it clearly noted that it was to take 2 hours prior to her surgery. The lack of accountability was astonishing. When we arrived over an hour after they said they would get it ready, we were told again that the prescription had already been picked up at another pharmacy. The same error was made again- and they had to be told the same information all over again. We have decided to take our pharmacy business elsewhere after this ordeal. Assuming a medication was a duplicate instead of reading the notes or asking, seeing that they were different dosages and from completely different medical facilities, then refusing to take accountability for the error sealed the deal.
• TN

  Tez North

  Sep 10, 2026
  1.0
  This HEB Pharmacy is nearby, but unfortunately it has some of the worst customer service I have experienced. If you have any alternative, I would strongly recommend going somewhere else. The staff here simply do not seem to care about patients or the inconvenience they cause. Several times, we have received confirmation that the medicine is ready for pickup, only to arrive at the pharmacy, wait in line, and then be told that it is not ready and that we should come back the next day. Several times, this was not even an automated notification. We call the pharmacy and confirm with a staff member about an hour before going there that the medicine was ready. But told at the pickup that it is not ready, and they go on to tell that more than 24 people work there and they don't know who we spoke to. That response itself shows the complete lack of accountability. If your own staff confirms that a prescription is ready, the customer should not have to figure out which employee gave the information. Unfortunately, this is not a one-time experience. We have had similar issues on multiple occasions. The staff can be rude, the service is extremely slow, and there seems to be very little concern for the customer's time or situation. Several times passed feedback then and there to supervisors but nothing changed. Overall, this has repeatedly been a very bad customer experience. The only reason we continue to use this pharmacy is because there is no alternative nearby. Otherwise, I would not choose to come here. At this point, we are simply forced to accept the incompetence, lack of accountability, and consistently poor customer service here.
• CA

  Charity A.

  Aug 17, 2026
  1.0
  If I could give zero stars I would. This is THE WORST PHARMACY EVER!!! Every singe time I go there, the meds aren't ready. Most recent case... on Friday evening, my husband called their automated refill number to refill our daughter's antibiotics. The ready-by date given was Sunday, 8/16. I came in Monday afternoon (8/17), waited in the car line for 20 minutes (another problem... the lane on the right is always so slow), and they said they had no record of a refill request. What on earth? And also, this is not the first time this exact scenario has happened to me. Then the pharmacy worker asks me if I can come in and wait while they get it ready. No thank you, I just waited 20 minutes in line. I can't think of a time when I refilled my prescription here where I had a good experience. I will NEVER USE THIS PHARMACY EVER AGAIN!!! Do yourself a favor and do the same.
• WV

  Westin Vallentine

  Aug 10, 2026
  5.0
  I’ve gone multiple times. Drive thru and inside and both were great experiences. I’ve seen the lines at the drive thru and how crazy they can be but that will happen if you are going during rush hour or the weekends. I’ve never waited more than 10 min.
• DS

  Dionne Washington Sullivan

  Jul 30, 2026
  1.0
  Third time coming here and experiencing bad customer service. This was so bad that I had to write a review. Whatever lady is working the drive through is rude. You don’t know what kind of day people are having. We’re coming to a pharmacy where people that are sick are coming to get medicine. It felt like being scolded. When you’re in the second lane it can be hard to hear. Staff uses terms like “i told you to do this” what kind of customer service is that? By the looks of the other reviews i am not the only one. The man that answered the phone when i checked to see if my prescription was ready was nice only to have to deal with some rude woman in the drive thru. Please teach on customer service

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