North Texas Vision Center

Reviews

• JB

  Judy Bishop

  Sep 12, 2026
  5.0
  Hello..I was so nervous to have my cataract surgery at 82. Thought I was too old. Surgery day I was scared. The staff at the hospital were wonderful. The surgical team and anesthesia team were amazing. I was in and out before I knew it. I'm ready for the next eye SX. Thank you Dr Jolly and All. Judy B.
• OG

  Olivia G

  Sep 4, 2026
  1.0
  I wish I could rate this place by physicians and not by the people you first encounter upon entering the office. First off, Dr. Hess gets 5 stars hands down. I am still waiting to hopefully someday soon see Dr. Jolly about my eye surgeries. This rating is strictly for the front desk staff. They are rude, no compassion, unapologetic, even when they make mistakes regarding appointments. I had an appointment, I had an email confirmation the day before of my appointment. I drove a good distance for this, spent gas money for this, took time aside for this, only to be told it had been canceled. I was told they tried to call me numerous times to cancel and yet there were no missed calls, no spam calls, no incoming calls whatsoever to indicate they tried to reach me and they do have my correct phone number. They also could have texted, they could have emailed, they do have that info. They did none of this. If a patient were to no show, they would probably be charged a no show fee, but when the front desk makes the mistake of not alerting that the appointment has been canceled, not so much as a simple, 'We're sorry for the inconvenience' was given. And when trying to get down to the bottom of the mistake, the rudeness increased. Nothing more than; "the people in charge of appointments know how to do their job", this was spoken with a very unprofessional tone and attitude. I never said they didn't, just was wondering how it happened but it really does make me wonder... DO they know how to do their job and why be so defensive about it...? Customer service at this front office does not warrant 1 star. Unfortunately, it is the lowest I'm allowed to give. They all need to either find jobs better suited to their personalities, definitely nothing at all in admin or especially customer service, or, at the very least, be required to be trained and probably re-trained again in these fields. A patient comes to a physician's office because they are seeking help for treatment for an ailment, not to be treated rudely and with no compassion. Maybe the front desk folks should try, if they possibly can, to treat everyone as they want to be treated in life.
• KG

  kevin grant

  Aug 21, 2026
  5.0
  Dr Jolly is great, he has great staff
• PS

  Pablo De Santiago

  Jul 25, 2026
  1.0
  Worst receptionist I have ever encountered. We had a bad experience several years ago when they gave my wife the wrong eyeglasses, and they never admitted their mistake. We thought of giving them another chance, but receptionist made us have another bad experience from the start with her cold response. Not going back.
• LJ

  Larry Jackson

  Apr 18, 2026
  5.0
  Dr. Richard Jolly, MD, Ophthalmologist, is a really good eye doctor. He explains all of details of your eyes exam in a way you can understand the exam. He is very courteous and professional. Also, the staff is very friendly and shows awesome hospitality.

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