The Optometry Group and Optical - Friendswood

Reviews

• HE

  Hannah Evard

  Apr 27, 2026
  1.0
  This optical shop has been unreasonably overcharging customers for many years. They collected payments from customers for services that should have been covered by insurance; however, to avoid the hassle of filing claims, they required customers to pay the full amount out of pocket. When customers requested that they file insurance claims—and even when the insurance company proactively contacted them with the same request—they flatly refused to cooperate. Furthermore, when customers asked for copies of their receipts or copies of their eye examination results, the staff repeatedly stalled and withheld the documents. When a customer discovered that they had been charged for unjustified fees on multiple occasions—and, worse yet, that the lenses provided had been manufactured with incorrect prescriptions—the shop owner became hostile, physically expelled the customer from the premises, and threatened to call the police. The owner is arrogant, rude, and refuses to issue any refunds. This establishment is a family-run business owned by a Vietnamese couple; they are malicious, greedy, and engage in deceptive practices against their customers. I urge everyone to avoid this shop—proceed with extreme caution!
• JS

  J & S Smith

  Jan 27, 2026
  5.0
  I got a prescription refill from Dr. Tom for my dry eyes. The med needs pre-approval before it can be filled by a pharmacy. I encountered all kinds of delays with multiple calls to my insurance provider for 2 weeks. I greatly appreciate Dr. Tom's office staff staying on-line with me, the insurance provider customer service and their pre-approval department to get this resolved. I have seen Dr. Tom since 1984. I have nothing but praise with their services.
• AT

  ajunguilt trip

  Dec 6, 2025
  5.0
  I love this place! They've have always gone above and beyond. My mom had an eye infection and after two urgent care visits she came to the optometry group but the doctors were not in that day. Maribel called one of the doctor's and they came in to help my mom!!! I don't know any place that would do so much to help their patients!
• CS

  Candace Sherman

  Jan 2, 2020
  5.0
  I’ve been a patient of the Optometry group for 20 years. Every year, the staff greets me by name and treats me like family. Their glasses selection is expansive and fashionable. Their staff always makes sure I have a perfect fit and can see clearly before leaving the office. Terrific customer service and warm friendly doctors. I highly recommend!
• UE

  Ub er

  Sep 24, 2017
  5.0
  Great Place, stress free, now i can see!!!