LensCrafters

Reviews

• ML

  Maribel Loza

  6 days ago
  5.0
  Helene is absolutely amazing! Is knowledgeable and personable we appreciate it so much!
• PS

  Pattrick Selby

  Jul 3, 2026
  5.0
  Helene was fantastic! From day one in getting me set up with the perfect pair of glasses, to stying in contact throughout the process and quality checking the final pair. She was great! Thank you
• RB

  Richard Bird

  Jun 17, 2026
  5.0
  Had a wonderful experience with LensCrafters in that the initial prescription wasn’t just right and they replace the lens and provided great service.
• AS

  Anthony Smith

  Jun 11, 2026
  1.0
  I want to share my experience so others know what to check before leaving the store. I ordered polycarbonate lenses, but received standard plastic (CR-39) lenses instead. The discrepancy is documented right on my receipt, so this isn't a he-said-she-said situation — it's a verifiable order fulfillment error. What's been most frustrating isn't the mistake itself (mistakes happen), but the resolution: I was told it would take approximately 3 months to correct an error that was theirs, fully documented, and acknowledged. In the meantime, I'm left wearing lenses I didn't order and that don't offer the impact resistance and thinner profile I specifically paid for. My advice to anyone ordering here: before you walk out, verify the lens material listed on your receipt matches what you ordered, and ask the staff to confirm it on the lenses themselves if possible. Polycarbonate and plastic look similar at a glance but are very different products at very different price points. The staff I dealt with were polite, and I hope this gets resolved fairly. But a 3-month timeline to fix a documented store error is not acceptable customer service, and people should know that going in.
• MW

  Maria Wheeler

  Jun 5, 2026
  5.0
  I spent a lot of time looking into new glasses and ended up choosing LensCrafters in Flower Mound. Reviews were a big reason for my decision, and Debbie was always mentioned in a great light. I was so happy when she helped me out! She quickly got to work figuring out the perfect frame for me. She brought different frames to try, noting what I didn't like about each one, and she was super knowledgeable about what was available in the store. Thanks to her, I found the perfect frame. Then, it was time for the progressive lenses. Debbie made this part so much easier than I expected. She knew her product line inside and out and explained everything so well. She also made sure to get accurate measurements. Her friendly and open attitude, along with her clear desire to give excellent customer service, made me feel like I had struck gold when I left the store. Edited June 29, 2026 Unfortunately, I wasn’t thrilled with the new rimless glasses I purchased. They were too delicate for my liking. I was nervous about returning them under the 30-Day Happiness Guarantee, but Helen made the process incredibly easy. She also promptly retrieved the available glasses from the store based on my online list of potential options. Additionally, she shared some valuable insights with me. Helen is a charming person to deal with, and I particularly enjoy her French accent. As other reviewers have mentioned, she’s exceptionally skilled at multitasking and making customers feel valued. I received my new glasses today, and I’m thoroughly satisfied with them. My positive experiences with the remarkable staff at the Flower Mound LensCrafters have made me a loyal customer, and I’ll definitely travel to this location for any future eyewear needs.

Frequently Asked Questions About LensCrafters