National Seating & Mobility

Reviews

• SJ

  Sheryl Johnson

  2 days ago
  1.0
  I wish I'd seen the low reviews prior to my purchase! Apparently the ability to reach ANYONE regarding repair or parts is a long-standing issue! My husband has a power chair & his condition has deteriorated to the point he can no longer use the toggle control. I'm trying to contact someone for options. Even trying to get through as if you wanted to purchase something, they NEVER call back! I've been trying every 2-wks since June 1st and still nothing! The local branch in Farmers Branch, TX routes their calls to a central branch in TN because they're "too busy helping other customers". I cannot understand why they have ANY customers at this rate! Most of the customer service agents are nice enough, have escalated to managers, but as of today July 9th I still cannot get any response! My call this morning had to be placed in queue for a call-back, which I'm waiting for! Hopefully someone will read this and stay away from this company! I won't be responding to the auto-generated feedback request I've seen similar complaints garner either! Waste of time - just spoke to customer service for the 5th time! She was unable to reach to local branch...sending an email AGAIN! If they don't answer the phone, why would they answer an email! ABSOLUTELY APPALLING - I'm looking for another company!
• FK

  Faith Kan

  Jul 2, 2026
  1.0
  Terrible company. Do not use them. I was hoping they were better than NuMotion but this company is way worse. As the sale is made all seems to be going well. Then the round and round game about getting your chair begins. You finally finally get your chair and. need some changes because of ATP error and then you get ghosted. Waiting over 2 years for your chair to get fixed is not oKay. It is not usable. ATPs ghost you. They will not respond to text, email, calls. nothing. You call the Dallas office and absolutely nothing gets done. You've paid your copay and charges for your chair and months later still no fixes for the chair. They have my money! No one can tell you where it is or why it is in limbo . Might get an I'm sorry for the person stuck trying to figure this out and can't get ahold of ATP themselves. This is unacceptable. Insurance companies need to insist on better service for all. Problem is you are stuck with NuMotion or NSM. They have both bought out the little competition companies. Private insurance, Medicare who established guidelines and government needs to find ways to help us get better service and get our chairs and parts delivered in a timely manner. Last parts to get this chair woking were ordered in 2025 Just parts, not a chair and nothing. no one knows why but they have my money already and 2 months ago they told me they would be calling to set up a delivery day. But no one called. I called them and they don't know where the parts are or what the status Is of the chair. The chair is not usable until I get those parts put on. That's a travesty. You say call manager, guess what you can't get a manager to call you back either. No way to get in touch. You post on social media and they say message them your phone number they are so sorry and want to make it right. but guess what you message them and no one calls you or responds to your message and they delete your post. Horrible. They don't care and they wont' help the disabled community...their best service is when they promise you the world and you make your payment and then they are gone. They have my money! No chair to use and they have my money! They don't care. You can't reach anyone and they simply don't care.
• SS

  Stephen Stone

  Jul 1, 2026
  5.0
  I wanted to take a moment to recognize the incredible team at National Seating & Mobility in Farmers Branch, Texas. After everything I’ve been through medically, receiving the right wheelchair wasn’t just about getting new equipment—it was about improving my quality of life, my independence, my comfort, and even my safety. Today I received my new Permobil F3, and the difference was immediate. The first thing I noticed was the pressure relief across my upper back and between my shoulder blades. For the first time in a long time, I was sitting upright comfortably without the pain I had become accustomed to. Even before my new Roho cushion arrives, I could immediately tell this chair was in another league. I can now reach things in my home that I couldn’t before, including opening my refrigerator by using the forward tilt. I can drive my wheelchair-accessible van more safely because my positioning is finally correct. The chest support keeps me secure, my legs stay properly positioned, I remain stable while turning, I stay tighter on the brakes, I can see better, and I can reach things more easily. Those may sound like small improvements, but for someone in my position, they’re truly life-changing. What I didn’t fully realize was how much of that would come from the people who made sure everything was done right. I especially want to recognize Lori. Lori, I owe you both a thank you and an apology. This process was long, and there were times I became frustrated. I took some of that frustration out on you, and some of it simply didn’t belong to you. Looking back, I realize how much work you put into helping me from the very beginning. One of my personal rules in life is never to place burdens on people that aren’t theirs to carry, and I failed to live up to that with you. I’m genuinely sorry for the way I spoke to you, and I sincerely appreciate everything you did to help me reach this day. I also want to thank Iris. When Iris stepped in, she kept everything moving. She was responsive, professional, and made sure the process continued forward. It’s easy to overlook the work that happens behind the scenes, but I didn’t. Thank you for your patience, your communication, and your willingness to help. Finally, I want to recognize Casey Stephens. Casey, you were outstanding. You didn’t just deliver a wheelchair—you made sure it actually fit me. You took the time to adjust every angle, every support, every measurement, and every function until everything was exactly right. You explained every feature, answered every question, and never rushed the process. Your experience and attention to detail made all the difference. The exact same chair in someone else’s hands may have been good, but because of your knowledge, professionalism, and willingness to get everything just right, it became exceptional. You helped maximize everything this chair was designed to do. As someone living with a spinal cord injury and bilateral above-knee amputations, proper positioning isn’t simply about comfort. It affects pressure relief, posture, safety, independence, and the ability to live everyday life. Because of your work, I experienced those improvements immediately. To everyone at National Seating & Mobility’s Farmers Branch, Texas location, thank you. You didn’t just provide me with a wheelchair. You gave me greater independence, greater confidence, and a quality of life that I honestly didn’t realize was possible until I sat in this chair. I am deeply grateful to each of you for your professionalism, compassion, patience, and hard work. Your dedication has made a lasting difference in my life, and I hope you know how much it is appreciated. May God bless each of you, and thank you from the bottom of my heart.
• AS

  Alexis Simon

  Jun 9, 2026
  5.0
  We had Edd come out and do the assessment and he was amazing and took the time to explain everything to us
• MM

  Marie

  May 28, 2026
  1.0
  Absolutely appalling company. No one ever answers the phone or returns calls. I have a powered wheelchair needing to be repaired because I'm unable to use it, but no one will help me. Go elsewhere, the ratings don't lie.

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