Eyemart Express

Reviews

• TT

  Tony Torres

  2 days ago
  5.0
  ⭐⭐⭐⭐⭐ Eyemart Express – Wichita Falls, TX I would like to take a moment to recognize the outstanding customer service I recently received from Eyemart Express in Wichita Falls. I recently experienced some issues with my prescription glasses that caused quite a bit of frustration and concern, especially since I depend heavily on my eyesight for my daily responsibilities at work. After further investigation, I had the opportunity to sit down with Jason Ott, the General Manager. Jason took the time to thoroughly explain the situation, answer my questions, and help me understand where the misunderstanding occurred. His patience, professionalism, and calm demeanor were truly appreciated. I would also like to personally recognize Torin Jackson with Eyemart Express Customer Care. Her kindness, compassion, and genuine concern went above and beyond anything I expected. It’s refreshing to encounter individuals who truly care about the people they serve. Eyemart Express has graciously agreed to replace my lenses at no additional cost, despite my warranty having expired. That speaks volumes about their commitment to customer satisfaction. I also want to acknowledge that my initial frustration came before I had a complete understanding of the situation. Once everything was explained, I realized there had been a misunderstanding, and I felt it was important to take responsibility for my part in it. As a manager myself, I understand that mistakes and misunderstandings happen. What defines a company isn’t whether everything always goes perfectly, but how its people respond when challenges arise. I firmly believe that if we’re willing to hold people accountable when things go wrong, we should be just as willing to recognize them when they go above and beyond to make things right. Jason, Torin, and the entire Eyemart Express team have earned my respect and appreciation. Thank you for your patience, understanding, and willingness to help. Your efforts have restored my confidence in Eyemart Express, and I sincerely appreciate everything you’ve done. God bless you all, and thank you for reminding me that kindness, humility, and professionalism still matter! — Anthony Torres
• TT

  Tony Torres

  Oct 8, 2026
  1.0
  I rarely leave negative reviews because I believe in treating people the way I would want to be treated. Unfortunately, my recent experience has left me extremely disappointed. My family and I have done business with this company for years, and I never imagined I would have to fight this hard simply to get an issue with my eyeglasses addressed. In September 2025, I had replacement lenses installed in my existing frames using a prescription from Texas State Optical (TSO). Over time, I continued experiencing headaches, migraines, dry eyes, and difficulty with my vision. After having my glasses examined by another optical provider, I was informed there appeared to be a discrepancy involving my left lens. Rather than immediately placing blame, I contacted TSO to verify my prescription. They faxed the prescription to Eyemart Express, where an employee named Tish reviewed the information and, according to my understanding of our conversation, confirmed a discrepancy. Despite my efforts to resolve this situation, I was repeatedly told that my warranty had expired and nothing could be done. What disappointed me even more was the way I was treated. When I asked to speak with management, an employee responded, “Well, my manager is going to tell you the same thing I just told you. You’re out of warranty. We can’t fix your glasses.” I found that response dismissive and disrespectful. I understand that warranties have expiration dates. However, my concern is not normal wear and tear or damage caused by the customer. My concern is whether the lenses were manufactured correctly in the first place. I work in the medical supply industry, where accuracy, attention to detail, and accountability are essential. My job requires me to read small print, verify product information, and maintain accuracy throughout the workday. I am now trying to perform my job without properly functioning prescription glasses while continuing to deal with the headaches and visual discomfort that brought this issue to my attention. What troubles me most is that I feel as though I have been placed in a position where I must prove my honesty simply to receive assistance. I have since requested additional independent testing and written documentation to establish exactly what is wrong with my lenses. I am not asking for special treatment. I am asking for fairness, professionalism, and a genuine willingness to investigate a legitimate customer concern. After years of being a loyal customer, I expected better communication and a greater willingness to help resolve this situation. I sincerely hope upper management reviews my experience and reaches out to help find a reasonable resolution. I believe every customer deserves to be treated with dignity and respect, regardless of whether their warranty has expired. Anthony Torres Wichita Falls, Texas USMC Veteran 🇺🇸
• RR

  Robert

  Oct 3, 2026
  5.0
  Great optometrist and staff!
• HH

  hereallmystuff

  Sep 1, 2026
  5.0
  Excellent staff, Alexia was super helpful and patient. I got three pairs of glasses and they are the best I ever remember getting. Going back for a sunglasses prescription. Definitely recommend Eyemart at this location.
• SR

  Stanley Renfrow

  Aug 22, 2026
  2.0
  I was just at eyemart Express on Thursday I was told they don't do buy one get one anymore. Then I said oh it's because of your insurance changed which was a lie. Eyemart Express has changed. Now they lied to customers every chance they get

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