GNC

Reviews

• DD

  Dad

  Mar 26, 2026
  1.0
  As both a longtime customer of performance supplements and former athlete. I evaluate brands not only on product quality but on the integrity of their customer experience. Unfortunately, my recent interaction with the GNC location—specifically with a manager named Vanelli—was one of the most disappointing retail experiences I’ve encountered in years. For over four years, I’ve consistently purchased JYM Supplements through Amazon without issue. I decided to give GNC an opportunity and expanded my purchase with their bogo salw to include protein, beyond my usual pre-workout. That decision proved to be a mistake. When attempting to return a protein product, I was met with immediate resistance. Despite providing a valid email confirmation and purchase receipt, Vanelli insisted that a barcode was required for the return—something that is not provided with online orders. Rather than offering a solution, she redirected me to call a corporate 800 number to obtain a “scannable barcode,” which I later confirmed does not exist and is not required under GNC’s return policy. After contacting corporate support, the representative clearly stated that my receipt and confirmation were sufficient. In fact, the agent attempted to contact the store directly to clarify the policy—but Vanelli repeatedly ignored the calls. This level of avoidance is not just unprofessional; it reflects a deliberate disregard for both customer service standards and corporate support. Eventually, I reached her again and was told she would “try” to process the return, with no guarantee. Upon returning to the store the following day, another employee—clearly pre-briefed—denied the return outright, inaccurately claiming I had already been told it would not be accepted. This was both misleading and demonstrably false. To make matters worse, when I requested to review the return policy, it was not visibly displayed for customers, and the explanation provided did not align with official GNC guidelines. Transparency and consistency are fundamental in retail, and both were absent here. This experience reflects a serious breakdown in leadership, accountability, and customer-centric values at this location. As someone who works in sales and understands the long-term value of customer trust, I find this behavior unacceptable and damaging to the broader reputation of the GNC brand. I strongly advise others in the Denton area to approach this location with caution. There is a clear lack of professionalism, integrity, and alignment with the standards one would expect from a global company. Address: 2520 W University Dr SUITE 1166 SPACE D108, Denton, TX 76201
• AA

  Ash

  Mar 10, 2023
  5.0
  Walked in, the owner asked me what I was in for, I told him and proceeded to give me a full run down of all the supplements that would help me. Told me which ones are best for what type of body I am going for. But the highlight of my experience was that he told me about creatine. I grabbed one of them mindlessly and he asked me if I was going to take preworkout, when I told him “no” he proceeded to show me alternative forms of creatine since the one that I grabbed was hard to make taste good without preworkout. Instead of trying to upsell, he showed me an alt form that was the same price. On top of all of that, he told me when to take the supplements I bought. Good man, very knowledgeable, beyond helpful.
• RC

  R Castillo

  May 7, 2022
  1.0
  They don’t do deals, sometimes they don’t do returns. They always have an excuse because they are a franchise. This is the last time I’ll visit this store.
• DF

  David Brown Fit4LifeDavid

  Aug 27, 2019
  5.0
  Great customer service and I love the PMD sports products