LensCrafters

Reviews

• GL

  George Lin

  May 4, 2026
  5.0
  Somehow the screw is missing from my eyeglass and the staff kindly offered me a free one and fixed it for me. Appreciate all the help. Definitely will go back if I need a new glass.
• WR

  Will Rhine

  May 1, 2026
  5.0
  Had a fantastic experience in here. Staff was immediately welcoming. Store was clean. Frame selection was phenomenal. I got to have the experience to be assisted by the store manager. She was super wonderful and amazing. She helped me find amazing frames that would fit me. Made feel genuinely welcomed and valued as a customer. Would definitely be returning to this Lens crafters in the future for my Frames/Glasses. Recommending this to all future customers, definitely my friends and family.
• JJ

  Jseeds002

  May 1, 2026
  5.0
  Had to make a stop by LensCrafters and I had a really solid experience. The manager of the store helped me out and made the whole process easy and actually enjoyable. She was patient, knowledgeable, and didn’t make anything feel rushed or forced. The store itself was clean and organized, The staff was polite and very professional, and everything moved pretty smoothly from the moment I walked in to when I left the store. Definitely one of the better customer service experiences I’ve had in a while.
• HM

  High Low Moving

  Apr 30, 2026
  1.0
  Terrible terrible store. The manger Riley and assistant manger are rude, unprofessional and have no customer service skills. I would advise anyone to never shop at this particular location ever again. When I asked for the general mangers contact information or whoever overseas this store Riley refused . The manger (Riley) yelled in my face and told me to get out of HER store for trying to make a complaint on the assistant manger for literally being rude, unprofessional, dismissive and lack of customer service skills. Come to find out the manager (Riley) was even worse. The assistant manager walked out of my face literally mid conversation and never came back out. I was just trying to gain some knowledge on my glasses about a warranty on my glasses. (That she said I had to have a printed copy of my warranty, which I didn’t understand is why I was trying to gain insight, I had my warranty on my phone with my name attached and ID in hand) They answered no questions and were instantly hostile and told me to leave HER store, Maybe because I am a black man and they feel as though they don’t have to show me basic human decency. I feel as though I have been discriminated against. They literally wouldn’t even give me the light of day ignored me, Riley yelled at me and my fiancé while our 8 year old child was right there next to us even she was shocked and saddened. As soon as I tried to make a complaint she cut me off , The manager Riley tried to intimidate me by yelling and pointing in my face and telling me to get out of HER store which it is not her store. SHE is an employee of the store. Not the owner. I know this extremely repetitive but I feel as though I need to reiterate this severity of this situation, because this is unacceptable and should not be tolerated. Please if anyone sees this don’t waste your time or money here. I will be taking this to the top of corporate and I will not stop until this is resolved
• RR

  Ricky Rollerson

  Apr 29, 2026
  1.0
  I had a terrible experience at this lens crafter store in the galleria. The STORE MANAGER, Riley and ASSISTANT MANGER were extremely, extremely rude and unprofessional to me and my finance. We were in there asking questions about a warranty on my meta glasses. We were polite and respectful. The altercation started with the assistant manager I was asking question about my warranty she was extremely rude and dismissive and literally walked out of my face and went back into her office mid conversation. So I asked one of the sales associates to get the manager. Riley (store manager) took her time coming out to a customer complaint. Once she finally came out I simply stated In the most respectful way that the assistant manager was extremely rude and unprofessional and that is not how you treat customers. This is a retail store so I would think customer service would be at the upmost importance to the company. Mid conversation she literally cut me off yelled at me pointed her finger in my face and told me to get out of her store. Which I did, so now I am here to make a complaint. I will also be leaving some on Google. Hoping that no one ever spends another dollar at that store. Whoever is in charge or overseas that store needs to seriously look into who they have hired to represent the company I am extremely offended and seek some type retribution or action taken. There is no telling how many customers or employees she treats like that. I would like a response/follow up on this matter. Or I will be taking this to the top of corporate and I will not let off until this is resolved. This is unexceptional and I nor my fiance tolerate this type of behavior for simply trying to get clarification on matter we were trying to gain insight on

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