White Rock Medical Center Emergency Room is a Level IV Trauma Center serving East Dallas and surrounding communities. Under new ownership since 2023, our ER has focused on elevating patient care, improving wait times, and rebuilding community trust. Over the past year, our emergency department has maintained an average Google rating of 4.28 stars, reflecting our commitment to compassionate, high-quality care.
Open 24/7, we provide expert emergency treatment for adults and children, including chest pain, stroke symptoms, trauma, broken bones, and pediatric emergencies. Located near White Rock Lake, families across Dallas, Garland, Mesquite, and Lakewood rely on White Rock Medical Center ER when every minute matters.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.