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Emergency Room at White Rock Medical Center

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About

Emergency Room
White Rock Medical Center Emergency Room is a Level IV Trauma Center serving East Dallas and surrounding communities. Under new ownership since 2023, our ER has focused on elevating patient care, improving wait times, and rebuilding community trust. Over the past year, our emergency department has maintained an average Google rating of 4.28 stars, reflecting our commitment to compassionate, high-quality care. Open 24/7, we provide expert emergency treatment for adults and children, including chest pain, stroke symptoms, trauma, broken bones, and pediatric emergencies. Located near White Rock Lake, families across Dallas, Garland, Mesquite, and Lakewood rely on White Rock Medical Center ER when every minute matters.

Location

Emergency Room at White Rock Medical Center
9440 Poppy Dr, Dallas, TX
75218, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.