H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 2990 East Hwy 190 in Copperas Cove, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.
Lack of leadership and trained competent personnel. I called in a prescription on Thursday to be picked up on Saturday. On Saturday around 1pm I went and stood in line for about 20 minutes and there was only on person in front me at the time but the person at the counter kept taking care of other customers instead of the ones that were in line. She took care of people who approach from the other side of the aisle were people were in line. Once at the counter the person at the counter looked up my prescription and said was not ready and was turned back in. After I told her the medication I was there for she stated another medication with a totally different name. So I looked up the medication on Google to see if there was another name for it, and nope I gave her the correct info. Bottom line. I am done with HEB pharmacy. Walgreens will be my choice. Probably better trained personnel and minimum wait time.
BC
Brisa Costilla
Aug 23, 2026
1.0
Loraine was being very impolite and curt.
JG
John Glover
Aug 20, 2026
2.0
Maybe if you want to be in the pharmacy business you should hire more associates. 8 or 9 people in line with one person ringing is not HEB …. So I thought
EW
Erin Wasson
Jul 10, 2026
1.0
Always a long line. The receptionist told me my prescription wasn’t ready, no big deal. They said they would call me when it is done. 3 hours later and no call still.
Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?
COVID-19 and flu vaccines are available on both a walk-in or appointment basis
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