Warby Parker South Congress

Reviews

• KR

  Kathy Rhodes

  Aug 27, 2026
  5.0
  Warby Parker on South Congress in Austin provided timely and thorough services for obtaining new glasses. All the staff is very friendly and knowledgable. The facility itself is very spacious, clean, and offers an immense variety of frames to try before buying.
• HB

  Hope Boring

  Aug 25, 2026
  5.0
  i always go here for glasses. staff is helpful but not pushy when you're trying to find frames. i always get my glasses sooner than expected & they last a long time. i also love that they take glasses donations, so when i get a new pair, i donate the old ones.
• RV

  Rachel Victoria

  Aug 21, 2026
  5.0
  Spencer is always so kind when I go in! He’s the reason I consistently go to this location!
• CE

  Chris Elliott

  Aug 12, 2026
  4.0
  5 for quality. 3 for billing. Great company. Great glasses. Great crew… ONE PROBLEM YOU NEED TO KNOW! I hadn’t bought Warby Parker glasses in a few years, then realized the glasses that lasted me the longest were theirs. So I went back and ordered three pairs for my wife. All good! My advice: don’t walk out of the store until you RECHECK that everything is paid and cleared. I did. Everything looked good. Then much later that night I got an email saying the transactions were rejected. What? A bunch of emails and phone calls with four different billing people later and I could never get back to the actual store salespeople. I was told my credit card was rejected for insufficient funds. NOPE. Billing kept asking me for another card. I said no you didn’t need another card. The store clerk had told me everything was good. But later the billing department broke the purchase into different charges. Why? I still don’t know. Too many charges and changes hit my card back to back, and my bank flagged it as suspicious activity and shut it down. I checked the bank log myself. It said “suspicious activity.” Not “insufficient funds,” which is what Warby Parker kept telling me. Nobody was trying to give me a hard time. Actually the opposite. Everyone was polite and wanted to fix it. They just couldn’t seem to fix a problem their own billing system had created. Finally I said use the original card again or cancel the order. Bingo. It went through. My last call was sitting on the side of the road trying to straighten this out. That’s when I realized how ridiculously complicated a simple purchase had become. Would I buy from them again? Yep. But next time I’ll recheck everything AGAIN before I walk out that door. Pushing a little harder while you’re still in the store might save a ton of time, delays and frustration later. Plus my wife needed the glasses and it was delayed over billing mistake even though I paid for expedited shipping. Let’s see what they do!
• MM

  Millie

  Aug 5, 2026
  5.0
  The staff and doctor are friendly and attentive. I appreciate the level of care the doctor took with my prescription. She offered me multiple options and explained each thoroughly. This is my second time using Warby Parker for an eye exam and both times have been really great!

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