TRU Dentistry Austin

Reviews

• BB

  Ben

  2 days ago
  5.0
  Loved my experience here! Everyone was so thorough from start to finish and explained everything clearly and most importantly easily for me to understand. I used to have anxiety at the dentist, but TRU brings a calming realm and fun atmosphere to your visit. Looks like i've finally found my dental home here in Austin (:
• FT

  Fiona Tu

  2 days ago
  3.0
  I am very disappointed with this dental office, and here’s my experience: 1. I had an appointment on May 1st. After checking in, getting X-rays, and speaking with the dentist, I was suddenly told that the hygienist was busy with another patient and that I needed to reschedule my cleaning appointment. There was no apology at all for the inconvenience. I was confused but understanding, so I rescheduled for May 5th. 2. During my second visit, I specifically confirmed with the front desk that my insurance would cover everything, and they said yes — except for a $40 fluoride treatment. I paid the fee and scheduled another appointment for a complimentary whitening treatment that the dentist herself had offered during my first visit. 3. This morning, I called the office to cancel my filling treatment only keep the whitening treatment on May 21st due to a conflict with my son’s dental appointment. That’s when I was told my “free whitening” would be canceled because I was not doing the filling at the same time. This was never explained to me before. I never asked for free whitening in the first place — your dentist offered it. At no point did anyone mention that it was conditional on additional treatment. 4. To make matters worse, after I expressed that I was very disappointed with how everything was handled, the front office staff member, Debbie, hung up on me during the call. That level of customer service is completely unacceptable and unprofessional. Overall, the communication was very poor, and I feel misled by the office staff. Extremely disappointed experience. A fellow up review ( update) Thank you for your response Dr.K and for taking the time to address my concerns. However, my main concern is never the scheduling changes, but the lack of clear and consistent communication regarding treatment coverage and the conditions attached to the complimentary service. Additionally, I’d like to point out that when the complimentary whitening was originally offered to me, there was no discussion about cavities, fillings, or any requirement for additional treatment on our conversation. Otherwise, I would have clearly understood the condition from the beginning. Anyway, this is really not matter to me anymore. I wish you and your family the very best as well. I am sharing this feedback so future patients can have clearer communication around treatment plans, coverage, and any associated conditions before proceeding. 1. Make sure all your responsibility upfront, and double check with front office. 2. Understand meaning of free complimentary.
• LW

  Luc Weatherby

  May 8, 2026
  5.0
  The team at TRU Dentistry deliver excellent service from the moment you walk in the door. They really respect your time - I don't think I've ever waited in the waiting room past my appointment time to get started with my cleanings, and I've been using them for 2.5 years. They're friendly and straightforward, setting clear expectations from the start, and offering recommendations in a palatable way.
• MG

  Michael Gabriel

  May 4, 2026
  5.0
  I have been going to Dr. K's office on Brodie Lane for a few years now. I came in today and expected to see my regular dental hygienist only to find out that he's been out. Ill that day. Kacey would be doing my cleaning today and she was absolutely awesome. I did miss Reef, but I did get as high equality of performance, from Kasey. If you have not been to this dental office., you are missing out.
• OR

  Orly R

  May 1, 2026
  5.0
  I’ve been to a few dentists in Austin (my last two stopped taking Delta Dental), and TRU Dentistry is easily my favorite. The whole team is genuinely friendly and welcoming, and the office itself is bright, modern, and super clean. Dr. Kostiuk is fantastic. She’s incredibly warm and makes you feel comfortable the entire time. I really appreciate how she’s always checking in to make sure you’re doing okay. I’ve been in for a cleaning, whitening, and a filling, and most recently to fix a small gap between my front tooth and lateral incisor that I’d been self-conscious about for years. She did an amazing job - such a subtle change, but it made a huge difference. I seriously can’t stop looking at my teeth. I’m so happy I found TRU Dentistry. Highly recommend!

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