H-E-B Pharmacy

Reviews

• RD

  Ricka Dagger

  Aug 24, 2026
  5.0
  I just want to give recognition and my appreciation to a beautiful lady who works at this HEB pharmacy on Burnet Road. Her name is Lesa. Whenever I go there to get my prescriptions I would see her and I would often be greeted by a very genuine smile. Today Ms Lesa did something amazing. I approached her and she immediately said “Hello Ms Dagger, how are you?”, My jaw nearly dropped to the floor because I was not expecting her to recognise me, I hadn’t even shown her my ID at that point but she greeted me directly. I felt soooo special today and that is why I really wanted to say Thank You to Lesa, the very dedicated and warm lady who even though I was unwell, made me feel so much better with just being her.
• SF

  Sarah Fanshier

  Aug 11, 2026
  5.0
  Honestly have never had a better pharmacy. They’re all very helpful and treat you like a human being.
• PB

  Paul Barber

  Jul 17, 2026
  3.0
  Usually a pretty quick in and out. Why with ~9000-100,000 (depending on the criteria) Americans dying every year from mistakes made by pharmacists, have they not brought back the vending machines (which used a better contraindication system than HEB uses). From the mechanical perspective: many pharmacists essentially put pills in bottles, look at the “contraindications” results, tag the lead Pharmacist to confirm certain medications, and check out the customer, all the while being harassed by grumpy people and getting stressed out. Now stress leads to lower life expectancy and mental fog, which I suspect is responsible for having placed 3 calls with this HEB pharmacy over 2 days where I was told they would simply confirm that I had been seen by my doctor lately (new HEB policy). Yet, despite the assurances, calling extra early the following day, etc., not a single call was made: “We get a lot of customers, so you’ll want to call again Monday.” Alas, someone should provide this HEB pharmacy with a pen/notebook (I can do it if asked), or a simple spreadsheets app (also will make) rather than imposing a new policy out of the blue with zero/very little infrastructure to handle the changes. Besides this one unfortunate incident, the pharmacy/staff is not bad, depending on the time of day (after lunch is usually better). You’ll get everything from “The policy is the policy is the policy.” to “poli-I-can’t-see, now get out of here before someone says, ‘Usually Probably Not’ and you get trapped in the hedges”. 1/5 Stars for the recent incompetence. 3/5 Stars for several others 4.5/5 stars for my usual experience + some of the pharmacy assistants (I rarely (if ever) talk to the head pharmacist—who I usually find to be full of themselves when I do (not necessarily at this HEB pharmacy), but just in general. Not as full of themselves as MD’s though. Now talk about some fragile egos (my current doctors not included).
• MZ

  M Z

  Jul 9, 2026
  1.0
  Dealt with a rude and obnoxious pharmacist today (7/9/26)who is clueless at best and knew no better than parroting senseless "policies" .
• CW

  Connor Wilds

  Apr 6, 2026
  5.0
  Lesa is so sweet and helpful. 10/10 love her 🥹

Frequently Asked Questions About H-E-B Pharmacy