H-E-B Pharmacy

Reviews

• BD

  Brittany Davis

  Feb 17, 2026
  5.0
  Great customer service
• MG

  Melissa Gaber

  Jan 18, 2026
  5.0
  Very friendly staff and knowledgeable pharmacists
• AM

  Amanda Malmgren

  Nov 24, 2025
  1.0
  I believe this is the worst HEB that exists in Austin and the pharmacy in particular is horrible. I've never had more challenges with a pharmacy and if I call to ask about prescriptions I'm talked down to. This time I was told to "feel free to use another pharmacy." I am polite and usually addressing whatever make believe thing they are imposing with general concern and try to be as reasonable as I can be with whomever I speak with. It's very concerning to me that they make their own rules superceding even my own doctor, constantly seem to be under water when it comes to filling prescriptions and have horrible attitudes and always rush you off the phone or away from the counter. It's left a horrible taste in my mouth. And I think I will follow her advice and find another pharmacy. I advise anyone in the Austin area to avoid this pharmacy and store.
• AC

  A Capparelli

  Sep 19, 2025
  1.0
  Have had consistent issues with the pharmacy service. Cruel comments were made by staff while my spouse was dying and under hospice care. I had surgery less than a week ago and was shorted 5 doses of my prescribed pain medications. They have put off refilling the prescription until I run out. This is very poor customer service and inappropriate employee commentary. I wish someone in a decision making position would review appropriate employee interaction with customer's and take circumstances into consideration in withholding medications properly prescribed. I was just told that HEB policy will only allow a pain medication to be filled ONCE. My surgeon wrote the RX due to surgery and is not a maintenance drug. HEB pharmacy has really reached a new low in customer service. UPDATE: I called the number given and was advised that they work with people having issues with the online app. He said that I needed to speak with customer relations, but I am not going to spend time calling various numbers and departments. I stand by my original review.
• TL

  Tiffany Locke

  Sep 19, 2024
  5.0
  Amazing customer service!

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