H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 6001 West Parmer Lane in Austin, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.
1 of my prescriptions was out of stock. Had I not inquired, I would not have been notified of this. This is very important, as I was needing the medication this evening and not 2 days later when their next shipment arrived. I had to call other pharmacies to see if they had the medication and transfer the prescription.
Recommendation: notify customers when their prescription is out of stock. Have an internal listing of medical inventory to refer an actual location that has the medicine and not waste customer’s time calling around.
When I got home, I found out that my other RX was not covered by my insurance by reading their insert. This should have been brought to my attention as insurance may cover generic or name brands.
Recommendation: tell customers if their medication is covered by their insurance.
This withholding of info and lack of communication is very annoying. We as customers have no knowledge of the inventory or insurance coverage. Please do better.
PW
Peter Wisniewski
Jun 20, 2020
4.0
Good costumer service
SM
Sean McKinney
Nov 14, 2018
1.0
The employees literally couldn’t care less about your time. I spent over 30 minutes trying to give them my insurance I had set up at another HEB. Then they refused to give me my prescriptions. Total waste of my time. Dont go to this location.
Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?
COVID-19 and flu vaccines are available on both a walk-in or appointment basis
What are the operating hours of H-E-B Pharmacy at 6001 West Parmer Lane, Austin?
H-E-B Pharmacy is open Monday through Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does H-E-B Pharmacy accept walk-in patients for COVID-19 and flu vaccinations?
Yes, COVID-19 and flu vaccines are available at H-E-B Pharmacy on both a walk-in and appointment basis.
What payment options are accepted at H-E-B Pharmacy?
H-E-B Pharmacy accepts American Express, Android Pay, Apple Pay, cash, checks, contactless payments, Discover, MasterCard, Samsung Pay, and Visa.
Does H-E-B Pharmacy offer delivery services for prescriptions?
Yes, H-E-B Pharmacy provides delivery services for prescriptions.
Where can I find more information about COVID-19 vaccination at H-E-B Pharmacy?
You can visit https://vaccine.heb.com/ for the latest information on the COVID-19 vaccine including vaccine phases and FAQs.
What types of pharmacy-related products and services does H-E-B Pharmacy provide?
H-E-B Pharmacy offers a wide range of products and services including prescription medicines, medical equipment and supplies, first aid supplies, contact lenses, optometry, and optical goods.
How can customers find H-E-B Pharmacy if they are visiting nearby places like Posh Pinay Beauty or Capital Gymnastics?
H-E-B Pharmacy is conveniently located near Posh Pinay Beauty and Capital Gymnastics at 6001 West Parmer Lane, Austin, making it easy to visit while visiting these locations.
What nearby financial services can customers access when visiting H-E-B Pharmacy?
Nearby financial services include Coin Cloud Bitcoin ATM, Edward Jones - Financial Advisor, Coinstar, and Margo Bitcoin ATM, which customers can use for various financial transactions during their visit.
Are there nearby food or entertainment options close to H-E-B Pharmacy for customers to explore?
Yes, customers can visit Intergalactic Media for music and circus events or CiCi's Pizza for dining nearby H-E-B Pharmacy.
What makes H-E-B Pharmacy a trusted choice for Texans seeking healthcare and pharmacy services?
H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for three consecutive years, offers a comprehensive range of immunizations including COVID-19 vaccines, and prioritizes the health and safety of Texans.
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