H-E-B Pharmacy

Reviews

• KH

  kemyra hill

  Jun 15, 2026
  1.0
  Today I visited this pharmacy and had a very disappointing experience. I waited in line behind several customers and patiently waited my turn. When I finally reached the front of the line, I was passed over so another customer could be helped first. The employee assisting customers (Anaisa) and the customer who was allowed to go ahead of me appeared to know each other or share a common background, which made the situation feel questionable. When I asked why I had been skipped, I was told that the other customer had been waiting. However, if that were truly the reason, it is unclear why she was not asked to wait her turn with everyone else or why she was not brought forward before I reached the front of the line. Whether intentional or not, the situation gave the appearance of favoritism and left me feeling that I was not treated fairly. Customers should be helped in the order they arrive, and any exceptions should be explained clearly and applied consistently. Unfortunately, this experience left me frustrated and disappointed with the level of customer service I received.
• LC

  Leon Clinton

  Jun 12, 2026
  1.0
  If you CAN avoid this pharmacy, do. It’ll save you so much time and money. Customer service is terrible. Had my prescription read 2(10,000mg) bottles. They billed insurance for 20(10,000mg) bottles and it was rejected. So when they tried again they only billed for one bottle and I had to come back and pay my 2 bottle copay twice. Instead of it costing me $70 I paid HEB $140 because of their incompetence but I was offered nothing in compensation.
• NY

  Naser Yousef

  May 13, 2026
  5.0
  Very helpful
• JB

  Judy Beeman

  Apr 10, 2026
  5.0
  Always helpful and informative
• JB

  Justin Brooks

  Mar 31, 2026
  1.0
  I have spent nearly two weeks trying to fill a legitimate prescription at this location and was met with delays, shifting explanations, and some of the most unprofessional behavior I have ever experienced from a pharmacist. On 3/25, after being told my prescription would be ready in an hour, I returned only to be told the pharmacist had additional questions for my doctor. My provider's office confirmed this was not a valid reason to hold it and offered to speak with the pharmacist directly. I called them from the counter and had them on the line in under 60 seconds, at which point the pharmacist (Kate) came to the counter and immediately began speaking in a raised, hostile tone in front of several other customers. Embarrassing. Kate claimed she had already called the doctor's office, impossible given the timeline. When my provider's rep asked for the name of who she had spoken to (standard documentation), Kate refused. She then changed her story to say she had forgotten to ask before hanging up. When I asked for her pharmacy license number (public information), she refused that too, again yelling. I am a graduate student with a documented learning disability. This medication is an academic accommodation. Two weeks without it, plus the stress of this experience, has had a real impact on my studies. I have filed a formal complaint with HEB corporate and the Texas State Board of Pharmacy. I hope management takes this seriously.

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