H-E-B Pharmacy

Reviews

• DP

  Dr. Vedant Pandya

  Jun 4, 2026
  5.0
  Thank you, GINA!! You were amazingly helpful and efficient!
• MM

  Meilana

  Apr 9, 2026
  5.0
  The pharmacists and techs are always so kind. I see some reviews complaining about wait time but I think it’s important to remember these are humans trying to carefully fulfill so many ppl’s needs. For me, they’ve been helpful on countless occasions with simple questions, complex issues, and everything in between. Insurance, new meds, side effects, kids meds, and just being treated like a person. I’ve been annoyed before but the pros outweigh the cons. Idk how to explain it but if people just take a beat and connect with your neighborhood pharmacy team you realize this place has a staff that genuinely cares. Tbh a good percentage of people i’ve seen in-store and drive the are annoying and rude. They treat staff like their personal med concierge. Rather than offer the much deserved “get a grip”, HEB asks how else they can help or tells you they are running 15 min behind. It’s not that serious, but if it were, staff would surely prioritize you.
• BD

  Brenda Danna

  Mar 13, 2026
  2.0
  A-Hahn (I’m unsure of how to spell the name but it sounds like that) is completely unprofessional and should not be dealing with anything customer service related. I have dealt with her on the phone in the past, and she was disrespectful and rude. I let it go that time thinking she may have had a bad day, and haven’t we all? I had worked in a pharmacy years ago so I understand the workload and how hard and stressful it can be. During this phone call, I needed to have my prescription transferred from another pharmacy since the other pharmacy didn’t have the medication in stock. A-Hahn scoffed at me because I couldn’t remember the name of the eyedrops my child needed. It was difficult for me to pronounce that name as well anyway. Then she sounded incredulous again when I didn’t know the phone number of the other pharmacy by heart, however, I did know the cross streets which easily identifies it. This information can be easily googled but she apparently didn’t want to do that. Then when I had enough of her attitude, I asked calmly for her name three times very clearly, in which she refused to answer me and started to explain herself and why she needed the information. I already knew the reasons why but it was her lack of decency and professionalism that was the issue. She ignored my request all three times and deliberately would not tell me her name by speaking over me. After the third time asking for her name, I had it and I started screaming into my phone for her name. I had to scream, “What is your name?”, THREE ADDITIONAL TIMES before she reluctantly gave me her name. Then I hung up the phone. I called back and spoke to Cassandra the pharmacy manager. At first, I thought Cassandra was going to make excuses for A-Hahn. After I explained the situation, Cassandra apologized and said she would speak to A-Hahn and call the other pharmacy to get my prescription transferred. I thanked her. I got the name of the store manager just in case I encounter A-Hahn, and she treats me poorly again and nothing was done. When I went to pick up my prescription, the tech with the long blond hair at the drive through window was very kind and so was Doctor Carolina, the pharmacist (her last name was not on her name tag). I appreciated that.
• AM

  Andrew M

  Jan 12, 2026
  1.0
  Today was the 3rd time I've waited for 15+ minutes in line just for them to tell me that my medication wasn't ready. I'm not mad at the people working but whatever system they've got going in there is not very efficient or effective. Be prepared to wait for a very long time if you are going through the drive thru, and possibly even have to come back another day because it's not ready.

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