Brand Certified
Family Hospital at Lake Travis
4.7(457 reviews)
Certified by Family Hospital at Lake Travis • Aug 30, 2026
Business Details
5012 Ranch Road 620 N, Austin, TX
78732, United States
Certified by Family Hospital at Lake Travis • Aug 30, 2026
(512) 547-5036
Certified by Family Hospital at Lake Travis • Aug 30, 2026
https://www.familyhospitalatlaketravis.com/
Certified by Family Hospital at Lake Travis • Aug 30, 2026
About
Certified by Family Hospital at Lake Travis • Aug 30, 2026
HospitalUrgent CareFamily Practice PhysicianDoctor
Family Hospital at Lake Travis provides emergency room care, urgent care, primary care, family medicine and in-house labs in the Austin, TX area.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Family Hospital at Lake Travis • Aug 30, 2026
Hours
Certified by Family Hospital at Lake Travis • Aug 30, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Products & Services
1 list · 14 items
Explore offerings from Family Hospital at Lake Travis on 5012 Ranch Road 620 N in Austin, with popular services available at this location.
Reviews
4.7
457 reviews
5 stars
406
4 stars
19
3 stars2
2 stars
9
1 star
21
- MCM. Cutrer5 days ago5.0I had a great experience here. I came in because I was having chest pains, and everyone was so kind, helpful, and reassuring. The facility was very clean and organized, and the staff kept me informed throughout the whole process. They checked me out and explained that my EKG looked normal, which gave me peace of mind. I really appreciated how caring and professional everyone was. I would definitely recommend Family Hospital at Lake Travis!
- MCMichael Croos6 days ago5.0Dr. Dubey, Annette and Dr.'s younger male assistant did GREAT by me, and put up with my screaming in pain in the ER with grace and patience. THANK YOU!
- PHPaola HernandezAug 17, 20265.0Excellent care. I was in and out within 2-3 hours. Very fast results and very friendly doctor and staff
- MVMaki Del ValleAug 7, 20261.0PLEASE, PLEASE!!! DON’T GO, IS THE WORST “EMERGENCY ROOM” during Covid my son went with an asthma attack and they said “they couldn’t help him” I had a stomach pain they didn’t give me a diagnosis the doctor said: “i don’t know what it is” My son was suffered from a heat stroke they said: “That’s not an emergency we can’t help you “
- GGGregAug 3, 20265.0I found this group through Heartwood recovery and just finished a 5 day stay and was supported by Redstone recovery group at this location. I wish I had the forethought to thank all of the 10 to 12 people who supportede through detox. Recovery specialist Rhianna and all the recovery specialist were so good to me every step of the way. All of the nurses were incredible and diligent. If you have fears about suffering through detox, you should know that this place will make you as comfortable as you could possibly be. Look up or research details of "rapid detox" and trust that this group will take the best care of you that you could possibly expect or imagine. Don't wait a day longer.
Frequently Asked Questions About Family Hospital at Lake Travis
Will you accept my health insurance?
Our emergency department accepts all health insurance for emergency visits, regardless of network status. We prioritize your emergency care first, then address financial matters. We collaborate with your insurance provider to resolve the details of your emergency room visit. Please note that all health plans are required to cover emergency room visits at the same level as in-network providers.
How much will it cost without insurance?
The cost of an emergency room visit can vary based on the required medical care. Generally, you can expect to pay between $400 and $1,850 for the visit, including imaging and lab work. For extended observation periods (3 to 24 hours), the self-pay rate is $3,000. If you're concerned about costs, consider our FHS membership program, which covers ER visits. Individual memberships start at $125 per month, with options for couples and families available.
Why did I receive two bills?
You received two separate bills due to legal and insurance requirements. Both bills are for the same visit, but one covers professional services while the other is for facility costs (emergency room, supplies, imaging, labs, etc.). For more information about our billing process, please visit our website or contact our billing team at (737) 241-9033, Monday through Friday, 9:00 am to 5:00 pm, or email billing@familyhospitalsystems.com.
How do I access my medical records?
Patients can request copies of their medical records for personal use or to be released to third parties. If you have a Patient Portal account, you may already have access to the information you need. We recommend using our online medical records request system for a fast, easy, and secure process. For providers or third parties, please fax requests to (833) 689-1559.
I was a recent patient and still do not feel well, can you help?
We're sorry to hear you're not feeling well. If you're experiencing an emergency, please return to the emergency room immediately. For non-life-threatening issues during business hours, we offer virtual care, in-person office visits, and urgent care walk-in appointments. Our clinic hours are Monday through Friday, 9:00 am to 5:00 pm.
What insurances are accepted?
Our facility accepts most major insurance plans. For specific information about your insurance coverage, please contact our billing department.
Cash pay and membership options?
We welcome cash-paying patients and offer membership plans that include fully covered visits and lab work. Please inquire with our staff for more details on these options.
How can I access lab results?
We use Rupa Health to manage our lab results. You can access your results through the Rupa Health Dashboard (our preferred method) or through your Patient Portal. Rupa will notify you via email or SMS when your results are ready. For assistance, please contact our 24/7 customer support at (402) 268-1212.
How can I go about prescription refills and questions?
For inquiries about prescriptions, refills, or medication adjustments, please contact our patient care coordinator, Kiera Sheffler. You can reach her via email at ksheffler@familyemergencyroom.com or by phone at (737) 312-2181.
Do you accept all health insurance plans for emergency visits?
Yes, our emergency department accepts all health insurance for emergency visits, regardless of network status, prioritizing your care first and then working with your insurance provider.
What are the costs of an emergency room visit without insurance?
Costs vary, typically between $400 and $1,850 including imaging and lab work; extended observation (3 to 24 hours) costs $3,000. We also offer an FHS membership program starting at $125/month which covers ER visits.
Why would I receive two separate bills after my visit?
Two bills are issued due to legal and insurance rules: one for professional services and another for facility costs such as emergency room and lab fees.
How can I access my medical records?
You can request copies via our online medical records request system or use the Patient Portal if you have an account. Providers can fax requests to (833) 689-1559.
Are you open 24/7 for emergency services?
Yes, Family Hospital at Lake Travis offers 24/7 emergency services with walk-in and appointment options available.
What payment options do you accept?
We accept AMERICANEXPRESS, CASH, CHECK, DISCOVER, FINANCING, INVOICE, MASTERCARD, and VISA.
Do you offer virtual healthcare appointments?
Yes, we provide virtual appointments along with in-person visits for urgent care and primary care services.
Can you help with prescription refills and medication questions?
Yes, contact our patient care coordinator Kiera Sheffler at ksheffler@familyemergencyroom.com or call (737) 312-2181 for prescription inquiries.
How can I reach Family Hospital at Lake Travis?
You can call us at +1 512-547-5036 or +1 512-851-1011, or visit us at 5012 Ranch Road 620 N, Austin, TX 78732, located across from Randalls on 620.
What nearby places are close to Family Hospital at Lake Travis for convenience?
Randalls supermarket is located across from us, handy for groceries before or after healthcare visits. For banking needs, Chase Bank is nearby. If you want a quick coffee break, Starbucks is also close by.
Are there other medical facilities near Family Hospital at Lake Travis?
Yes, nearby medical facilities include Family Emergency Room, Baylor Scott & White Outpatient Therapy - Austin - Steiner Ranch, Austin Diagnostic Clinic - Steiner Ranch, and Quest Diagnostics.
What local amenities can I visit near Family Hospital at Lake Travis?
Nearby you can enjoy dining at ZENSHI Handcrafted Sushi or Kawa Asian Kitchen, relax at La Bella Nails & Spa, or visit the Back 40 Bakery for desserts.
Brand Certified Facts from Family Hospital at Lake Travis
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