Brand Certified
Family Hospital at Lake Travis
4.7(451 reviews)
Certified by Family Hospital at Lake Travis • Jul 05, 2026
Business Details
5012 Ranch Road 620 N, Austin, TX
78732, United States
Certified by Family Hospital at Lake Travis • Jul 05, 2026
(512) 547-5036
Certified by Family Hospital at Lake Travis • Jul 05, 2026
https://www.familyhospitalatlaketravis.com/
Certified by Family Hospital at Lake Travis • Jul 05, 2026
About
Certified by Family Hospital at Lake Travis • Jul 05, 2026
HospitalUrgent CareFamily Practice PhysicianDoctor
Family Hospital at Lake Travis provides emergency room care, urgent care, primary care, family medicine and in-house labs in the Austin, TX area.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Family Hospital at Lake Travis • Jul 05, 2026
Hours
Certified by Family Hospital at Lake Travis • Jul 05, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Products & Services
1 list · 14 items
Explore offerings from Family Hospital at Lake Travis on 5012 Ranch Road 620 N in Austin, with popular services available at this location.
Reviews
4.7
451 reviews
5 stars
402
4 stars
19
3 stars2
2 stars
9
1 star
19
- JNJenn Newbold5 days ago5.0This was the most professional, thorough, timely, kind and complete care I have seen in a medical facility.
- ABAllison Bandy6 days ago5.0I've been treated with the utmost respect and dignity here at Restone in Austin TX. I have felt welcomed the entire time I've been here. The staff have been very calm, , professional, friendly and supportive throughout the duration of my stay here. And I truly appreciate and am grateful for this! I will highly recommend Redstone Austin Tx to anyone seeking to detox in the future. My many thanks to all of the staff here! These folks truly are the best in the business!
- IKIrys KappaJun 24, 20265.0enza denino cx
- EMEllen McGuyerJun 16, 20261.0I went for a severe sciatica flare up in March 2026 where I could barely move. We were pleased to see they had no one in the waiting room, so they helped us right away. They took our insurance, took me back and gave me a pill, then waited and gave me an iv med that finally started to ease the pain enough so that I could get a CT scan to check for anything more serious. After the CT, we waited almost 90 minutes for them to come check on us and give us results. There was one other patient in the entire facility. When the doctor came back, he apologized and said he was just waiting in the back for the results, he didn't realize they were ready. Whatever, at least I was on the mend, right? How about THREE MONTHS later, they sent us a bill for $4,000. That's with insurance, folks. With all the standalone ER options out there, unless you enjoy waiting for hours in pain and paying thousands of dollars or filing on your own with insurance for the privilege, I would drive another 3 miles down the road for just about any other option.
- NJNatascha JohnsonApr 29, 20261.0I’m beyond frustrated with my recent ER visit. I went in for an asthma attack—something that should have been handled quickly and reasonably—but somehow ended up with a bill over $19,000. What’s even worse is being charged for things I never received or consented to. There’s an additional breathing treatment listed on my bill that I did NOT receive at all. On top of that, I was forced to take a pregnancy test after clearly stating my tubes are tied and there was no possibility of pregnancy. My concerns were ignored, and I was still charged for it. This experience felt less like patient care and more like unnecessary and inaccurate charges being added. There needs to be more transparency, accountability, and respect for patient consent. I would not recommend based on this experience.
Frequently Asked Questions About Family Hospital at Lake Travis
Will you accept my health insurance?
Our emergency department accepts all health insurance for emergency visits, regardless of network status. We prioritize your emergency care first, then address financial matters. We collaborate with your insurance provider to resolve the details of your emergency room visit. Please note that all health plans are required to cover emergency room visits at the same level as in-network providers.
How much will it cost without insurance?
The cost of an emergency room visit can vary based on the required medical care. Generally, you can expect to pay between $400 and $1,850 for the visit, including imaging and lab work. For extended observation periods (3 to 24 hours), the self-pay rate is $3,000. If you're concerned about costs, consider our FHS membership program, which covers ER visits. Individual memberships start at $125 per month, with options for couples and families available.
Why did I receive two bills?
You received two separate bills due to legal and insurance requirements. Both bills are for the same visit, but one covers professional services while the other is for facility costs (emergency room, supplies, imaging, labs, etc.). For more information about our billing process, please visit our website or contact our billing team at (737) 241-9033, Monday through Friday, 9:00 am to 5:00 pm, or email billing@familyhospitalsystems.com.
How do I access my medical records?
Patients can request copies of their medical records for personal use or to be released to third parties. If you have a Patient Portal account, you may already have access to the information you need. We recommend using our online medical records request system for a fast, easy, and secure process. For providers or third parties, please fax requests to (833) 689-1559.
I was a recent patient and still do not feel well, can you help?
We're sorry to hear you're not feeling well. If you're experiencing an emergency, please return to the emergency room immediately. For non-life-threatening issues during business hours, we offer virtual care, in-person office visits, and urgent care walk-in appointments. Our clinic hours are Monday through Friday, 9:00 am to 5:00 pm.
What insurances are accepted?
Our facility accepts most major insurance plans. For specific information about your insurance coverage, please contact our billing department.
Cash pay and membership options?
We welcome cash-paying patients and offer membership plans that include fully covered visits and lab work. Please inquire with our staff for more details on these options.
How can I access lab results?
We use Rupa Health to manage our lab results. You can access your results through the Rupa Health Dashboard (our preferred method) or through your Patient Portal. Rupa will notify you via email or SMS when your results are ready. For assistance, please contact our 24/7 customer support at (402) 268-1212.
How can I go about prescription refills and questions?
For inquiries about prescriptions, refills, or medication adjustments, please contact our patient care coordinator, Kiera Sheffler. You can reach her via email at ksheffler@familyemergencyroom.com or by phone at (737) 312-2181.
Do you accept all health insurance plans for emergency visits?
Yes, our emergency department accepts all health insurance for emergency visits, regardless of network status, prioritizing your care first and then working with your insurance provider.
What are the costs of an emergency room visit without insurance?
Costs vary, typically between $400 and $1,850 including imaging and lab work; extended observation (3 to 24 hours) costs $3,000. We also offer an FHS membership program starting at $125/month which covers ER visits.
Why would I receive two separate bills after my visit?
Two bills are issued due to legal and insurance rules: one for professional services and another for facility costs such as emergency room and lab fees.
How can I access my medical records?
You can request copies via our online medical records request system or use the Patient Portal if you have an account. Providers can fax requests to (833) 689-1559.
Are you open 24/7 for emergency services?
Yes, Family Hospital at Lake Travis offers 24/7 emergency services with walk-in and appointment options available.
What payment options do you accept?
We accept AMERICANEXPRESS, CASH, CHECK, DISCOVER, FINANCING, INVOICE, MASTERCARD, and VISA.
Do you offer virtual healthcare appointments?
Yes, we provide virtual appointments along with in-person visits for urgent care and primary care services.
Can you help with prescription refills and medication questions?
Yes, contact our patient care coordinator Kiera Sheffler at ksheffler@familyemergencyroom.com or call (737) 312-2181 for prescription inquiries.
How can I reach Family Hospital at Lake Travis?
You can call us at +1 512-547-5036 or +1 512-851-1011, or visit us at 5012 Ranch Road 620 N, Austin, TX 78732, located across from Randalls on 620.
What nearby places are close to Family Hospital at Lake Travis for convenience?
Randalls supermarket is located across from us, handy for groceries before or after healthcare visits. For banking needs, Chase Bank is nearby. If you want a quick coffee break, Starbucks is also close by.
Are there other medical facilities near Family Hospital at Lake Travis?
Yes, nearby medical facilities include Family Emergency Room, Baylor Scott & White Outpatient Therapy - Austin - Steiner Ranch, Austin Diagnostic Clinic - Steiner Ranch, and Quest Diagnostics.
What local amenities can I visit near Family Hospital at Lake Travis?
Nearby you can enjoy dining at ZENSHI Handcrafted Sushi or Kawa Asian Kitchen, relax at La Bella Nails & Spa, or visit the Back 40 Bakery for desserts.
Brand Certified Facts from Family Hospital at Lake Travis
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Certified July 05, 2026Yext Knowledge Graph
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