Club Pilates

Reviews

• MS

  Muthyala Shravya

  4 days ago
  1.0
  Very bad experience here. People at the the front desk do not communicate properly and I had issues with the membership cancellation and they had to take another payment from me as a final one even though I have communicated early that I will be out of state. They do not value customer satisfaction. They literally said you can just pay the final payment and need not show up. Total money waste experience and I did not find any change in 3 months. Ebony clearly said at the beginning that after a 3 month commitment I can cancel the membership anytime on the call and when I did the same, they came up with the email confirmation thing that I have read all the instructions and they are not responsible for anything now. Please read carefully all the instructions in the email as they would not communicate on the phone or in person. I would appreciate if the owner would step in and help me with a solution as I have been charged an additional $25 fee even though I have paid the final Payment.
• EB

  Ebony B

  Jun 30, 2026
  5.0
  I’ve been working for Club Pilates for over 6 months now but have been taking classes with them for over a year and I LOVE IT! Lately the Suspend & Circuit classes have been seeing a lot more of me but I still enjoy a great Center & Balanced class to prepare me for my week.
• BH

  Byanka Haine

  Jun 21, 2026
  1.0
  I had an incredibly frustrating experience at Club Pilates in Arlington, TX with Ebony at the front desk. I signed up for a 12:00 p.m. Sunday class because it was a time when my husband could watch our children for the intro classes that are available. I arrived at 11:59 a.m. and was immediately turned away. Ebony stated that, as a new member, I was required to arrive 15 minutes early and claimed the 30-minute class would somehow “bleed into” the 1:00 p.m. session. Under normal circumstances, I can understand enforcing a policy. However, there was not a single person in the class. The session was completely empty, yet I was still refused participation. What bothered me most was the lack of judgment and customer service. Turning away a paying prospective member from an empty class serves no one and only drives business away. Front-desk staff are there to welcome and retain customers, not create unnecessary barriers. If Ebony owned the studio, I doubt she would have sent a willing customer home from an empty class. Instead of feeling welcomed, I left feeling dismissed and undervalued. This was one of the least customer-focused experiences I’ve had at a fitness studio and left a very poor first impression of Club Pilates. It is people like Ebony that will unfortunately be replaced by AI due to lack of common sense.
• SJ

  Saint Jugo

  Jun 11, 2026
  5.0
  Sanan, Genevieve, Becca, Italia, and Nichole have been really lovely! Everyone I’ve met has been very kind and made Club Pilates a wholesome experience. I recommend 100%! I’ll be coming back
• KK

  Krystal

  Apr 30, 2026
  5.0
  April is very down to earth and so easy to talk to, her core workouts? Not so easy! Shes the manager but her morning classes always keep me fired up! Brianna is another great instructor. She's so great with instructing the movements and so helpful with corrections when there is confusion or lack of posture! Avea lead an amazing and much needed restore class, especially when I attend 1.5 class nearly everday that week! The stretch is incredible and the tension/soreness relief you feel after is everything. I cant forget to mention Roshunda, who is fairly new as an instructor, but great energy and personality; another easy to follow instructor.

Frequently Asked Questions About Club Pilates