The Northwest Texas Healthcare System, in Amarillo, Texas, was designated as the Lead Trauma Facility for the top 26 counties within the Texas Panhandle by the Texas Department of State Health Services. As the lead Level II Trauma Facility in the region, we provide the highest level of care and life-saving treatment as recognized by the state of Texas and the American College of Surgeons.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.