Complete Health Partners at Nashville West

Reviews

• MD

  Maggie Dicks

  4 days ago
  5.0
  Even though this office was crowded with sick people, it was calm and controlled. The two ladies at the desk were kind and welcoming to every person who came in. The young man who assessed me was absolutely outstanding as was the doctor. Highly reccomend!
• PJ

  Paul Jefferson

  5 days ago
  5.0
  Wasn't sure our emergency would be too much for this complete care where we go for primary care but my daughter fell off a swing and had a deep cut on her chin. The doctors at complete care took care of her remarkably, stitched her up and she is recovering fast. Can't thank y'all enough, could not have picked a better place to go.
• AM

  Amiee Moore

  6 days ago
  2.0
  Care was just ok. Didn’t feel like the provider listened to me much. The front desk staff and the MA is the only reason I have 2 stars. Was not at all impressed with the provider and had to end up calling my regular provider.
• ML

  Michael Lavian

  Oct 28, 2026
  1.0
  Extremely Concerning Urgent Care Experience — Lack of Urgency, Patient Safety, and Accountability. My experience with Complete Health Partners in Nashville was nothing short of horrific. What was most disturbing was not simply the excessive wait time, but the apparent lack of urgency, clinical awareness, and responsiveness to potentially serious medical symptoms. Upon arrival, I informed the front desk that I was experiencing sharp, shooting pain radiating into my chest and back. Despite reporting these symptoms, there appeared to be no effort to assess the severity of my condition, initiate triage, or prioritize my care based on my medical needs. We waited over an hour just to be taken to an examination room, where we continued waiting without medical attention. As my symptoms worsened, my wife went out to alert the staff. She spoke with a physician assistant who also happens to be my primary care provider at this practice, although he was not working in urgent care. He told her someone would be in shortly. Nobody came. My condition continued to deteriorate, and I began feeling faint. My wife went out a second time and spoke with a medical assistant, again attempting to get someone to assess me. Still, nobody came. It was only when an urgent care physician happened to emerge from another examination room that my wife was finally able to get his attention. He appeared caught off guard by the situation. When he checked my blood pressure, the systolic reading was approximately 180, with the diastolic reading slightly over 100. I believe it was around 102, although I cannot recall the exact number. The physician acknowledged that my blood pressure had increased during my time there and instructed me to go immediately to the hospital emergency department. Think about that: I arrived at an urgent care facility reporting sharp pain radiating into my chest and back, waited over an hour to be brought back, repeatedly attempted to obtain medical attention as my symptoms worsened, and ultimately had to rely on my wife intercepting a physician to receive an assessment. To add insult to injury, the physician stated that my copay would be waived. Yet the charge still appears on my account. When I called to address this, I spoke with Vicky, who placed me on hold to confirm the waiver. When she returned, her response was, "Well, did you not get brought back to see someone?" That response was astonishingly dismissive and completely missed the point. Being brought into an examination room is not the same as receiving timely, appropriate medical care, particularly when a patient is reporting potentially serious symptoms. What makes this experience even more disappointing is that Complete Health Partners is also my primary care practice, and my Specialist care for orthopedic sports medicine. I would expect a healthcare organization providing both primary and urgent care to demonstrate basic clinical awareness, effective communication, appropriate triage, and accountability when concerns are raised. The staff may have been pleasant and offered plenty of smiles, but friendliness is no substitute for competence, urgency, clinical judgment, or patient safety. Throughout this experience, the overall pace was painfully slow, the response to escalating symptoms was inadequate, and there appeared to be a troubling lack of coordination and ownership. My greatest concern is what could have happened while I sat waiting for someone to recognize the seriousness of my symptoms. This experience has seriously undermined my confidence in Complete Health Partners, both as an urgent care facility and as my primary care provider. I sincerely hope leadership takes this complaint seriously, reviews the circumstances surrounding my visit, addresses its patient triage and escalation procedures, and honors the physician's commitment to waive the charge. Patients seeking urgent medical attention deserve more than a friendly smile. They deserve to be heard, assessed appropriately, and treated with urgency when their symptoms warrant it.
• BH

  Beth Holzapfel

  Oct 25, 2026
  5.0
  It was easy to make an online appointment and when I arrived, they were very punctual in taking me back at the appointed time. I felt like I received good care and the employees were very nice and establishment was very clean.