Club Pilates

Reviews

• CS

  C S

  2 days ago
  2.0
  Front desk staff never answers calls and will only follow up with text messages apologizing for missing you. Getting a class change is nearly impossible if you arrive more than 5 minutes late. The system automatically marks you as a “no show,” preventing staff from moving you to the next available class with the same instructor — even when spots are open. Overriding this seems like a simple fix, but staff refused to do so. When I requested to speak with a manager, I was told someone would contact me within 48 hours. That kind of delayed response is unacceptable for an issue that could have been resolved on the spot. This experience revealed a lot about how this studio operates. When revenue opportunities consistently trump customer satisfaction, it’s clear where their priorities lie.
• LH

  Lana Hefner

  May 25, 2026
  5.0
  Amazing teachers! Friendly staff! Beautiful studio :) I love coming here
• PB

  Pamela Brown

  Mar 20, 2026
  1.0
  I really enjoyed the intro class, the the place was nice and clean…. but the Manager Isabella not so much, she was not welcoming and was very dismissive.. As much as this location would be so convenient and fit into my schedule perfectly, I don’t think I will be back…
• KS

  Kristen Shell

  Jan 28, 2026
  1.0
  I was a big fan of CP on Gallatin- so much so that I booked out a class for my birthday and convinced my husband and three of my friends to also get memberships. Unfortunately, I can no longer recommend this particular location/ franchise and will be encouraging my friends who have joined to also leave to go elsewhere. I was lied to about class levels when I joined, but was able to overlook that. Several of the policies are just flat out insane. The way they treat their instructors is not something I want to support. Beware of this studio.
• KC

  Katherine Crump

  Jan 13, 2026
  5.0
  I love Club Pilates East Nashville! I really look forward to Corie's classes each week! Her instructions are clear, she creates such an encouraging and supportive environment, and each class feels different. As someone who is not the most coordinated, I've always been intimidated and anxious about group fitness classes, but I genuinely feel like this studio and Corie's instructions make me feel like I can do it!

Frequently Asked Questions About Club Pilates