Kroger Pharmacy

Reviews

• ES

  Emily Stallings

  May 20, 2021
  1.0
  I have been using this Kroger pharmacy for years (even though I live 30 minutes away) because I used to receive great customer service. In the last few years (pre-COVID), customer service has gone from great to absolutely the worst I have received anywhere. The staff members are consistently rude and unprofessional. I have asked for management information several times and been told simply that I would have to come in or call back when they were available. I have had a staff member try to turn me away when I had been in line for 10 minutes because it was exactly 6:00 when it was my turn. I have had coupons refused, been loudly complained about by staff members, and when I asked if I could transfer my prescriptions to another Kroger, was told, "Sweetie, you can transfer your prescriptions wherever you want." I would somewhat understand the rudeness if I was an unpleasant or overly entitled customer, but I try to be understanding since I also work at a customer-based business. It is absolutely shameful that Kroger and the pharmacy's management allows their staff to be so unprofessional. That lack of professionalism may be due to a negative working environment or underpaid employees, but, either way, it should be handled by Kroger and not spill over into how customers are treated, especially in a medical environment. I've thankfully transferred my prescriptions and sincerely hope I do not experience this same treatment. Edit: I transferred my prescriptions to the Poplar Plaza Kroger location, and customer service there has been AMAZING. I highly recommend anyone who has dealt with the same subpar service transfer to that location.
• MS

  Mo Seals

  Mar 5, 2021
  1.0
  This will be my last time shopping or having medications sent to this Kroger pharmacy. The young lady on the drive-thru on today was very unprofessional. First I sat there for about a good ten minutes and was never acknowledged or greeted while she walked back and forth pass the window. I sat a few more minutes and rung the bell. Another person picked up and said he’ll be with me in a moment. She finally comes to the window picks up the phone and says I SEEN YOU! I just stared like okay that’s how a patient gets greeted now a days. Once she left the window again and came back she says everything you need in the bag. It doesn’t cost a thing to be nice especially in customer service! Update: I decided to give this pharmacy another try on today! Unfortunately I dealt with the same issue with the same person! Waiting on line not one person acknowledged me after waiting about ten minutes went to the drop off counter waited a few mins the same person STAR says May I help you like I was bothering her. I said yes I need to pick up she says you need to go down there! I said well I did and waited and no one asked did I need help she says well you need to go over there! Went back to the pickup counter I was helped by Tonya she was pretty nice there was a problem with my RX and wouldn’t process For my medications. Express scripts advised that the pharmacy give them a call to push my RX through. I never seen a call made the pharmacist talked with my far from the counter and stated you need to bring your prescription card in. Why the call wasn’t never made? Don’t discuss what I need to take care of while other patients in the waiting area! I’ve decided to move my pharmacy from Kroger. I shouldn’t have to deal with the same issue and the same attitude from the same person each and every time! Maybe some customer service training will help them!!!
• OO

  Olivia

  May 7, 2018
  5.0
  The pharmacy staff is great

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