East Memphis Imaging

Reviews

• MK

  Michael Kerns

  6 days ago
  5.0
  The location made it easy to find. Inside you find a pleasant ambience in furniture and lighting. They have a wonderful coffee machine. The staff had smiles, helpful conversation and welcoming demeanor. I had short time in the machine but others may take longer. On the way, I go another free cup of coffee after a very warm good-by. Their professionalism made up for the MRI test. Thank you!
• BH

  Brenda Harris

  Oct 30, 2026
  5.0
  I had an MRI on my shoulder. The wait area at check-in was clean, attractive and comfy. Staff were friendly, the tech was thorough and answered all my questions. The test only took about 15 minutes. Overall it was not a bad experience.
• KD

  Kavita Dalsania

  Oct 30, 2026
  5.0
  I had a wonderful experience at East Memphis Imaging! From the front desk staff to the imaging technician, everyone was incredibly friendly, welcoming, attentive, and professional. They made the entire experience smooth and comfortable, and I truly appreciated how kind and accommodating everyone was. It's refreshing to receive such thoughtful customer service and care. Thank you to the entire team for making this such a positive experience. Highly recommend!
• SS

  Sandra Slaughter

  Oct 30, 2026
  5.0
  I had an MRI scheduled at 7:30am on a Friday morning and Corey was very professional and courteous. But not only him, everyone I came into contact with, from the person who checked me in to the person who held the door as I exited, each was extremely pleasant. The aesthetic of their facility is warm, welcoming and well appointed with comfortable and beautifully designed seating and other furnishings. This all made what would have been a far less desirable visit, much easier.
• JL

  Jorene Lewis

  Oct 29, 2026
  1.0
  ⭐️ ONE OF THE WORST PATIENT CARE EXPERIENCES I HAVE EVER HAD — DO NOT RECOMMEND! My experience with East Memphis Imaging was absolutely appalling, unacceptable, and emotionally distressing. I would not recommend this facility to anyone who values compassionate patient care, professionalism, accountability, or basic communication. After moving to the area, I scheduled my annual mammogram in mid-September 2026 for October 5, 2026. I provided Billie McKee with all the necessary hospital information to obtain my previous mammogram films for a 10-year comparison. When I arrived for my appointment, I specifically asked whether all my documentation had been received and was assured that it had. Imagine my devastation when, on October 21, after hearing absolutely nothing from the facility, I contacted them for an update. I spoke with Dana Willard, whose response was extremely rude and unprofessional. I was informed that they had not received my previous films and that a mass had been seen in my breast, requiring additional diagnostic imaging and an ultrasound for comparison. Let that sink in. I was left to discover this alarming information myself rather than being proactively contacted and appropriately informed about a potentially serious finding. During Breast Cancer Awareness Month, when awareness, early detection, and timely communication are emphasized, this experience was especially disturbing. Understandably frightened and devastated, I immediately went to the facility to get answers. Instead of receiving compassion, reassurance, or a sincere explanation, I was talked down to and disrespected by both Dana Willard and Billie McKee. When I asked a simple, reasonable question—why had no one contacted me about this finding?—I encountered no meaningful accountability or ownership of the situation. The stress and emotional distress were so severe that my blood pressure became elevated, and I was reduced to tears. No patient should ever have to endure this kind of treatment while already facing the fear and uncertainty associated with a possible breast cancer diagnosis. Frustrated by the lack of professionalism and accountability, I requested ALL my information, from them and contacted my out-of-town hospital. Within 10 minutes, I got the director of medical records on phone and was told she had not received anything from this facility about release of my records, because she would've expedited them immediately. She quickly arranged to have my medical records sent directly to my home via FedEx. That level of responsiveness speaks volumes. And here is what makes this experience even more troubling: less than a week later, I was informed that no mass was seen or found. I understand that additional imaging and follow-up may be necessary to clarify findings. My complaint is not that further evaluation was recommended. My complaint is the unacceptable communication, the failure to proactively contact me, the lack of compassion, and the disrespectful way I was treated when I sought answers. Dr. Umphrey, Dana Willard, Billie McKee, and the management staff need to take a serious look at how (certain)patients are treated at this facility. Medical professionals and administrative staff must understand that patients are human beings—not inconveniences. When someone's health and peace of mind are at stake, empathy, clear communication, and accountability are not optional; they are essential. My trust in East Memphis Imaging has been completely shattered. What should have been a routine annual mammogram turned into an unnecessarily frightening and humiliating ordeal. I strongly encourage anyone considering this facility to think carefully before entrusting them with their care. I will NEVER use East Memphis Imaging again, and based on my experience, I cannot recommend them. Patient care is more than performing a procedure. It is how you communicate, how you respond to concerns, and how you treat people when they are scared and vulnerable. East Memphis Imaging failed me miserably in those areas.

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