LensCrafters

Reviews

• DF

  Diane Fricke

  1 day ago
  5.0
  I highly recommend LensCrafters in Kingsport TN. The entire office staff from check in to the doctors to checkout are very friendly. The exam uses a system of machines that is painless, fast and accurate. I trust them and you can too.
• RC

  Rebecca C

  4 days ago
  5.0
  Dr. Morgan was wonderful, very patient with me, explaining the issues I've had with my other prescription. Veronica, the store manager is so sweet and spent a long time working with me to get the right frame. All the staff were very professional .
• TC

  Tiffanie Chapman

  Aug 26, 2026
  5.0
  madison was amazing! very thorough and knowledgeable! she was so helpful and answered all of our questions. 10/10 would recommend.
• CN

  Cherie Norman

  Aug 9, 2026
  1.0
  !!!!!BEWARE OF HIDDEN CHARGES!!!! This store is using unethical selling practices and you should use extreme caution with them. Let me start by saying I have been in retail the majority of my life, I understand commission based jobs and upselling items. My husband and I went to the store on E. Stone Drive and an associate helped us, I do not rememer her name. She was tall, thin with gray hair. She directed my husband to the ray ban as the mens section, and I went to look for mine. I found mine and he struggled to find his. only after 30+ mins of struggling to find glasses she told him about another mens section, but they were cheap and flimsy so he settled for a rayban pair. She tried to upsell both of us with the lenses (expected) but we both went with the cheapest copay (we didnt get our exam here). my total was 86, his copay was 10 and he got protection 37 ish. so together about 125 ish. We get to the register and it is over 180 with tax!! So i questioned the billing and she kept talking about the protection. i had to insist that she pull up itemized charges for his bill to then find out there was an extra $50 charge for rayban to put lenses in them (not sunglasses just normal lenses) she said this was just the charge because they are raybans. My husband cancelled his order but insisted I get my glasses. I called back today and spoke to the manager, explained the unethical practice of adding hidden charges and not being upfront about certain brands hgaving theior own fees, and yet directing people to specifically those glasses without telling them about other options....and she just said i have cancelled your order thanks for letting me know. Clearly this store is comfortable, and supportive of these scammy, surprise billing practices that take advantage of people. PLEASE CHECK YOUR BILL BEFORE YOU BUY!!!
• DP

  Daniel Price

  Aug 8, 2026
  5.0
  I came in as a walk in with some glasses I had purchased about 3 years ago that were in desperate need of some TLC and maintenance. Tiffany took care of it and tightened up the frames, gave the lenses an excellent clean, and replaced the nose pieces. Really excellent service.

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