LensCrafters

Reviews

• LE

  Lisa Ellis

  3 days ago
  5.0
  I went there for an exam and to get new glasses and possibly sunglasses. The eye doctor was Awesome 👏🏻. So I went to pick out glasses and sunglasses. I ended up finding 2 pairs of eyeglasses and a pair of sunglasses 🕶️. The lady that approached me was nice. She seemed very helpful, but when it came time for the price it was over $800.00 ( mind you I had 2 eye insurance plans) anyway I explained that I wouldn’t be able to do that anytime soon because of a lot of medical bills. She said well you can take off 1 pair and bring it down to around $550.00. Again I explained that I couldn’t do that. Well I ended up leaving that day with out any. I was very disappointed ☹️. I knew that she was up selling me($$) but she wasn’t willing to budge any. Well a week or more later I received a call from Josh( Assistant Manager @ Kingsport, Tn location in the Target Plaza) And he was so very helpful. I ended up going back in and he took the time and even stayed past his time to leave for the day. I ended up getting 2 pairs of glasses and a pair of sunglasses. I will definitely recommend everyone to go there.
• PF

  Princess Fleenor

  Jun 12, 2026
  5.0
  Had a minor repair. Performed correctly and fast. Great job
• JR

  Jackie Ressa

  Jun 3, 2026
  5.0
  Catherine took all the time needed (and patience) to help me make my selection of glasses and sunglasses a flawless experience. Tom is always the best too! Thank you.
• TM

  Todd Mann

  May 12, 2026
  5.0
  Excellent service ! Staff very nice and friendly! Got done in a short time!!
• BW

  Brandy Wortham

  May 6, 2026
  4.0
  This is the second time I've used Lenscrafters, first was at the mall and I lost my glasses a few years later and was past due for my eye exam. They provide excellent, friendly customer service and of course you can look around and take your time picking out your frames. My only complaint is about the prices going up a ton from a few years ago and I couldn't afford to get the blue light filter this time. The lady who helped me was extra friendly and patient with me while I took time picking out my frames and she did a great job. I usually go for comfort frames that still fit my style and my needs were met. I am just as excited to pick up my glasses as I was last time. This time however I chose to not have the blue light filter because the prices have went up a lot from last time. Last time I paid $200 some dollars, can't remember the exact amount and what was with the blue light. This time insurance covered a good chunk ($350) covering most and I only had to pay like $30 some out of pocket but I really couldn't afford the blue light filter this time around as it would have costed an extra $100+. I don't know if part of this price increase was due to the frames I picked out because I did stay with the more budget friendly frames. Regardless, I'm super excited to get my glasses. ♥️

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