Family Health Center, PLLC: Raye-Anne Ayo, MD

Reviews

• JC

  Jaime Couzens

  Jun 10, 2026
  1.0
  By far the worst care and treatment I have ever received. I was experiencing severe pain and requested an appointment, but was told that because I did not have concierge service, I could not see the doctor. Instead, they scheduled me with a nurse practitioner, which was fine. That visit concluded with bloodwork and an order for imaging the next day due to significant abdominal pain. I went to the imaging appointment the following day and then waited for results. I did not receive a single call from Dr. Ayo’s office regarding either the bloodwork or the imaging. Over the course of a week, I called the office three times requesting information (while still in excruciating pain). They finally posted the imaging report to the portal at the end of the week, which consisted of several pages of results. No one called to explain the findings, and I was left to interpret them on my own. I called again and requested bloodwork results and interpretation of the imaging results, with no response. I called once more and specifically requested that someone review the results with me, explain next steps as the imaging results left some concerning comments, and provide my bloodwork information. The receptionist stated that the nurse practitioner would call in a prescription (not clear what the prescription was for) and call me back to review the results. I never received a call, never received my bloodwork results, and no prescription was ever called in. With over a week for them to respond, I opted to seek a new doctor. A simple phone call to review my results and discuss next steps would have made a significant difference. I rarely leave reviews and rarely call the doctor for care other than routine checkups, but this experience was serious enough that I felt it was important to share. If you need responsive, compassionate medical care, I recommend seeking another provider.
• JS

  Jess Stockton

  May 14, 2026
  1.0
  Absolutely awful experience getting prescriptions from this office. I work in healthcare, I get it. Mistakes happen and places get sent to the wrong place from time to time. But when a patient calls you once about a misplaced script you fix it then and there. We have had to call up to 5 times a day to get a script sent only to be told that they will send it before the end of the day. A surprise, surprise, they did not. So when we call, on day 2 of not having meds, they are now closed and we’ll wait yet again to call tomorrow. This is chronic negligence and it’s not the first time. I’ve never worked in a place or been served by a facility in such a poor manner.
• SP

  Stacey Petersen

  Mar 19, 2026
  5.0
  @Update: i scheduled an appt w/Dr. Grace and we went over all of my issues. We addressed my communication issues and I feel much better about everything and this practice! Thank you Dr. Grace! Family Health used to be great. You cant talk to anyone now. In person, in portal anywhere. Very sad. I switched my whole family here but you just cant talk to anyone so it doesn't make any sense to stay here. Now i will have to find somewhere else for the 4 of us to go. I was considering the concierge program but will not anymore.
• RR

  Rana Roach

  Mar 18, 2026
  5.0
  Dr Ayo was kind and extremely attentive. The turn around time in regards to arriving at the office and being seen was the quickest Ive ever experienced. Once with the doctor she went above and beyond to listen to my concerns, address every issue, and offer solutions. I would absolutely reccomend her to anyone.
• LG

  Lee Gallagher

  Mar 12, 2026
  1.0
  I was under the impression that as a new patient I would be seeing Dr Ayo. What they do at this practice is called bait and switch. Unless you are paying out of pocket to be a concierge patient of Dr Ayo, you are assigned the Nurse Practitioner. They don’t tell you this! They have you come in believing you’re getting the doctor but instead you get the NP. So I told the NP at my first visit as a new patient that I had irregular liver values and my doc in Chicago said I should see a liver specialist. The NP told me to take milk thistle (which other doctors have since told me this was useless). That being said I called recently bc my newest lab results show elevated liver enzymes again. I explained that the full blood work ordered by my rheumatologist should give them the info they needed to tell me what I should do next. After 4 phone calls of me following up they finally tell me that the rheumatologist should deal with any issues from those results. I’m like he is for the arthritis but you guys wanted me retested for the liver and here they are. What do you want me to do? They are so clueless in this office the person (who btw was not the NP bc apparently the NP was too busy to call) said yeah she’s not sure what to do bc all she knows is the rheumatologist should deal w it or that’s what the NP said to do. I told her you guys ordered new lab tests and these are the same. And you told me to use milk thistle and they would direct me from there. We reached an impasse of clueless person at the doctors office and me trying to play telephone w the NP that’s too busy to call herself. I gave up, Not one brain cell at the other end of the phone at this practice. Would not recommend!!

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