Kroger Pharmacy

Reviews

• VB

  Victoria Bain

  Apr 21, 2026
  1.0
  Wish it would allow 0 stars. It's always something but I kept trying because at least they are open late, or so I thought. Went in Friday a solid 30 minutes before close and they wouldn't fill my Rx, told me they would have it ready Saturday morning. Couldn't pick it up Saturday. Called Sunday and asked about getting it transferred to the Cookeville store without getting any of my information they told me just to go to the other store and they could transfer it no problem. Went to the Cookeville store and they said the system wouldn't allow them to transfer it or fill it. I got prescribed a new medication Monday afternoon and it was sent in along with my child's medication. Call Tuesday morning to Crossville and they said they didn't have it in stock, it would be hours before they could fill it. Can't count the number of times I've gone to pick up and they hadn't run it through my insurance and I had to ask them to run it through my insurance, half of those times it required pre authorization that they never bothered to get so I ended up having to wait days more to get it filled. Bet if I would've paid they would've run it through insurance the moment I left and pocketed the cash. Always something shady with them.
• VP

  Vanessa Palmer

  Mar 27, 2026
  1.0
  Don’t waste your time. They close before they’re posted hours, pulled in at 7:40pm tonight and open lane light was on but a closed sign was on the window, no one ever answers the phone, workers are rude, one time I sat in the drive thru for 30 mins with only 2 cars infront of me and then was told they needed 5 more mins to fill my script even though I got the text that it was ready, they asked me to pull around and get back in line for it when there was already 6-7 more cars behind me and my toddler was irate and screaming at that point. I told her no, that I had waited long enough and that I had gotten the text that it was ready well over an hour ago and then she had the script ready in less than a minute. Transferring my whole family of 5 scripts elsewhere, it’s not worth the hassle.
• TS

  Tylor Singer

  Jan 18, 2026
  5.0
  This site gives the time you need for the pharmacy and everything else you need.
• HA

  Harry Azrack

  Jan 2, 2026
  1.0
  Very rude and judgemental
• SP

  Southern Pride

  Dec 23, 2025
  1.0
  I have complained on the Staff at Kroger Pharmacy on multiple occasions. It takes you 30 to 45 minutes to get through the drive through. And when you get to the window they ALL are rude to you, and they act like you are an inconvenience to them. The one main guy that has glasses and curly hair is very impatient and EXTREMELY rude. Apparently hanging up on customers is the new thing. I have contacted corporate once again, and filed a complaint again. If you don't want to get aggravated and don't want to waste your time, go elsewhere. I will not do any more business with Kroger Pharmacy or Kroger from this point forward.