LensCrafters

Reviews

• LS

  Luke Stratton

  Jun 30, 2026
  1.0
  After spending considerable time explaining to Russell that I wanted only the base pair of glasses with no additional coatings or upgrades, unlike my previous order, he still ordered the glasses with the exact same Blue IQ Clear coating I specifically declined. This added an additional $225 to my purchase. When I questioned why the total was so high, I was told the cost was for the insurance. After reviewing my receipt at home, I discovered that was not the case. The additional charge was for the Blue IQ Clear coating that I had clearly stated I did not want. This is extremely disappointing. Customers should be able to trust that their requests will be heard and accurately reflected in their order. If there is any uncertainty, the representative should confirm the details rather than make assumptions. Ordering a product that a customer explicitly declined is unacceptable. What makes this even more frustrating is that the Blue IQ Clear coating on my previous pair chipped and peeled, which is the very reason I chose not to purchase it again. Despite explaining that, the same coating was added to my order anyway. I have been a loyal LensCrafters customer for years, but this experience has seriously damaged my trust. I genuinely feel as though money was taken from me for something I specifically refused to purchase. Since the order was just made today, I'm hoping it can be made right. I will likely take my business elsewhere if it's not corrected.
• KD

  Karen Duncan

  May 22, 2026
  5.0
  this store is amazing they are very good at what they do the girls are so helpful they each one help and assist with the needs of me and every person that came through the door the dr was also very good one thing i dont like is the price of things it could be cheaper but sometimes you get what you pay for thanks to the young lady who assisted me this time and last she is good but like I say each one of them assisted with things making sure I got what I needed thanks to each one keep up loving what you do
• CS

  charmie scott

  Apr 28, 2026
  5.0
  When I recently had an unexpected incident with my prescription glasses, LensCrafters wasted no time in telling me the options I had available to me. After given the options, and offered the replacement, my new prescription eye glasses were back to me within a few days!! Phenomenal!!! They are the best!!
• BT

  Big Cheese Thrifts

  Apr 28, 2026
  5.0
  Amazing customer service! Thanks to Carrie for being so helpful!
• KK

  Karyn

  Apr 22, 2026
  5.0
  The entire staff was kind and helpful. And, though busy, the doctor was thorough, patient, and took the time to explain everything that was going on. I felt as if I was her only patient, and you don't see that anymore! I was beyond impressed!

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