Pearle Vision

Reviews

• KL

  Karen Lewis

  Jul 2, 2026
  5.0
  My husband and I both were very pleased with Pearl Vision’s performance 👍 Everyone was very helpful and willing to help. We can’t wait for next year to see Dr. Fullen again ❣️
• CH

  Colleen Harris

  Jun 19, 2026
  1.0
  Extremely disappointing customer service experience with Mike. I received 5 phone calls in 3 minutes while I was in a meeting - no consideration for whether it was actually an emergency. When I responded via their text messaging system (which they provide for customer communication), Mike was dismissive, rude, and told me not to use it. If the system doesn't work, why offer it? Throughout our interaction, Mike spoke down to me in a condescending manner that was completely unprofessional. His tone and attitude suggest he feels entitled to speak to customers with disrespect. After reading other recent reviews, it's clear there's a pattern of poor customer service that management is choosing to ignore. Pearl Vision has lost a customer today, and if Mike is representative of the culture here, I'm not surprised to see similar complaints from others. To the regional management: these reviews are here for a reason. Please address this before you lose more customers.
• AA

  Alyssa Anderson

  May 31, 2026
  1.0
  I hope Mike's supervisor sees this review and has access to recorded phone calls from our conversation. Based on my experience, I am genuinely surprised that Mike is in a management position. Not only was our interaction disappointing, but many of the negative reviews I have seen seem to center specifically around his behavior. When concerns are raised, he becomes combative, defensive, and unhelpful rather than working toward a solution. While I was at work, I received six missed calls from this office over the course of a few hours regarding appointment confirmation. Since I was unable to answer while working—as most people are during business hours—Mike apparently decided it was appropriate to contact my workplace directly. When I returned the call to confirm my appointment and express that I felt contacting my workplace was both unprofessional and unauthorized, Mike immediately became defensive and rude. Mike also appeared to believe there was nothing wrong with discussing my appointment details—including my name, appointment date, time, and location—with another person. Because of these concerns, we canceled our appointment and filed a HIPAA complaint. The doctors and office staff have always been great, but this situation was completely out of line and felt uncomfortably close to harassment. Unfortunately, Mike's conduct overshadowed what had otherwise been positive experiences with this practice.
• AG

  Alex Greene

  May 26, 2026
  5.0
  Mike is awesome there! Really knows how to take care of his customers! I was a long time lens crafter customer but since I have made the switch my wife and I will only be coming here from now on! thank you so much!
• MH

  Michael Heemer

  May 11, 2026
  5.0
  Great experience at this Pearle Vision site today. From the exam to the assistance in selecting frames and the type of lenses that best fit our needs Dr Fullen, Mike, and Melissa were a pleasure to work with. If you need new glasses; this is the place to go.

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