LensCrafters

Reviews

• JM

  Jessica McKnight

  Aug 15, 2026
  1.0
  Worst experience ever at this location. Purchased insurance in FL where I purchased original glasses. My sons glasses needed repaired and I paid $50 for a new pair. When I mentioned having 2 pairs now for a backup, the lady that helped us agreed and said yes that was a great idea. The day I went to pick it up new pair, I was asked for the old pair to replace with the new ones. Confused because I was under the impression we would have both pair (one as a backup). I was dismissed and told when your ready the new pair our here and they are already paid for. I asked for the manager explained the situation and she immediately got defensive protecting her staff obviously, but her staff failed to mention I couldn’t keep both pairs of glasses. I was pretty much called a liar and they have over 20yrs experience and know what they are doing so apparently I’m wrong for asking them to honor their employees agreement in keeping both pairs. When I asked for corporate number I was told to go online and find it myself. I called corporate, first customer service rep hung up on me.. called back and was heard, all they sent me was an email on their coverage. That’s not what I asked for. I wanted district/regional manager. This company is a joke. I would gladly go to another company and pay $400 for a new pair and you can keep the $50 because apparently I was explained.. we pay $34.99 for the insurance, then $50 company for a new pair AND THEN they still send to manufacturer to get credit for the glasses so company is getting more money. Keep the $50 and the glasses, I’d rather spend $400+ ANYWHERE ELSE! This will also go to BBB!
• AL

  Alisa L

  Aug 6, 2026
  5.0
  The manager Gwen, the doctor, along with the entire staff was outstanding. Thank you Lenscrafters for a great experience!
• JB

  Jessica B.

  Aug 5, 2026
  5.0
  I love LensCrafters! The staff are very professional and friendly. The customer service is top notch. They are always willing to help fix a problem and make it right.
• AC

  Ana “Ceci”

  Aug 3, 2026
  2.0
  The doctors are polite and the ladies that help around are too but the manager was very rude when I called to order lenses for my son who has his insured and they got scratched. She told me she was the manager when I didn’t even ask. It seemed like she was more concerned with letting me now she was in charge than actually helping me with my problem
• RB

  robert benton

  Jul 9, 2026
  5.0
  Felt very relaxed and satisfying with the people working there

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