LensCrafters

Reviews

• AG

  Alexis Geiger

  2 days ago
  5.0
  Let’s just say Trish was amazing! Very professional and straight to the point. She was very informative regarding the best possible lens coating I should get. I’m very thankful for her. Thank you so much Trish for being professional and Informative.
• JM

  Jessica Mcmanus

  2 days ago
  5.0
  Had a great experience!! Very kind and friendly!!!! Trish was absolutely amazing!!
• SF

  Sabrina Fleming

  Aug 12, 2026
  5.0
  Trish was so helpful with helping me pick out my glasses!! The entire staff was very friendly!
• SS

  Susan Stack

  Aug 11, 2026
  5.0
  I was impressed with how smoothly my appt went. Enjoyed the friendliness of Dr B & his Asst. When getting frames Trish worked with me to meet my needs and budget. Look fwd to.picking up my items!
• EB

  Erin Brown

  Jul 27, 2026
  2.0
  Came in today for my son’s appointment. When it was time to do his exam, I was told I needed to pay $83 . I proceeded to ask if VSP not in network. The lady told me “yes and no” I asked her which one is it. She states that it’s not in network but they give a discount on the eye exam. I did ask her why wasn’t the website updated to show that They aren’t in network with VSP. She then proceeds to tell me that they are separate from LensCrafter And that VSP was in network with them. When it was time to Pick out glasses I gave them my son’s insurance information. They proceeded to ask me for my dad, Social Security Number for the member ID. I told them that I did not have it and Me giving them his actual name DOB and the member ID Was enough to see the coverage. They stated again that it was needed only for them to type in the actual member ID and his information came up. When it was time to pay for his glasses The lady that I was dealing with(never caught her name) Ask for the member ID again and then proceeded to ask me for my son’s last four. She then says I am not sure if the system would even let me proceed without your dad’s social . I then tell her to do everything Without their insurance and I will see if VSP would pay me back. I did call my dad To make him aware of what was going on during the conversation, I stated that they were hounding me for his social, and I wasn’t comfortable giving it because they didn’t need to pull up his policy. Due to my comment, the lady really walked off and said “I’m done” . Another lady came over. I assumed she was the supervisor and asked what was going on. I then explain the situation. And reiterated that I was not comfortable, giving out his social and it wasn’t needed. She then proceeds to say that VSP requires customers to give Their social I proceeded to say I have never had to give my social when dealing with VSP. She didn’t ask me what I feel more comfortable if I typed it in and I again Declined. I told her we will go elsewhere to get my son’s glasses. Before I pulled off, I called VSP to verify if one social security number was needed And the representative told me that that was not true as long as they had the member ID. Name and DOB. All information could be pulled up that way. He also stated that VSP was not in network with them. So I was lied to, from the jump. And even throughout that whole interaction they didn’t have enough decency to let me know my Insurance wasn’t in network with them to let me decide if I still wanted to proceeded with the appointment.

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