LensCrafters

Reviews

• CW

  Christian Woman

  Aug 11, 2026
  5.0
  I visited Lens Crafter on today and received excellent customer service. I would definitely recommend this store. I wish I could give more than five stars.
• CE

  Candice E

  Jul 31, 2026
  1.0
  I’m someone who only writes reviews when the service is really good or really bad. My experience at this location in Cross Hill today was extremely bad. I’m sitting in the parking lot as I type. For context, I have a very high prescription due to a medical condition and came in looking for frames that would fit my needs. I explained this once I walked in. I was not looking to get glasses today, just simply looking for frames. The light skinned guy with the nose piercing was EXTREMELY rude and distasteful with his comments regarding my prescription. I know my prescription is high…I’ve been wearing glasses since the age of 3. I know what I can and cannot wear. I did not need his help as I was browsing on my own, but he wanted to look at my profile in the system to see the prescription. Once he saw it, he again made very disrespectful commentary. I kindly stated to him that it is a blessing that I can even see at all! No one and I do mean no one has the right to make me feel bad for something out of my control, especially someone who works in an eyeglass store that is supposed to be helping. I never got his name but this guy was downright rude and should not be working in a customer service position that is front facing if he can’t stop his intrusive thoughts from coming out of his mouth. This was my first time visiting this location and I will never be back. I hope management sees this and gives him some type of training on customer service etiquette. And if he is the manager, God help.
• GV

  Gertrude Vanover

  Jul 21, 2026
  5.0
  Great customer experience. The selection of frames is by far the best and they have qualified personnel to fit your frames to ensure a great experience. They carefully explain various options available for your lenses and allow you to make the choice with no pressure.
• DB

  DL Brown

  Jul 4, 2026
  5.0
  I went to have my lens in my AI Oakleys prescribed. The staff was very kind and knowledgeable. Offer all options without me having to ask to allow me to make an informed decision that was best for me based on what I told I wanted and based on my budget. They are a bit pricier than some of the other businesses in their field and although I busted my budget, I still went with them because I wanted the brand of lens that actually went with my glasses.
• FB

  Finley Black

  Jul 3, 2026
  5.0
  Here's a more polished version that keeps your experience authentic while reading more naturally: I went in with old, broken frames and was dreading having to buy both new frames and new lenses. Bernadette, the manager, went above and beyond to help repair my glasses and made sure the optometrist understood that, even though I'm young, I wear progressive lenses. I always receive outstanding customer service at this location. The team is knowledgeable, helpful, and genuinely cares about finding the best solution rather than the most expensive one. I highly recommend this location.

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