Home Instead, Home Care Services of Northwest Pittsburgh

Reviews

• KN

  Karter Norris

  Mar 4, 2026
  1.0
  My family currently receives care from home instead in gibsonia. Some of the aides are not very friendly to my family member(s) & in their reports are submitting/falsifying information in their reports. This needs to stop. If they can’t be truthful and honest then they don’t need to be taking care of my great uncle and aunt!!! Or anyone else’s family members!! Do not recommend them at all. They pay a ton of money for this service as well.
• RR

  Rachel

  Jan 5, 2026
  1.0
  We have had a difficult time with reliability and the quality of aides coming in to care for an elderly parent. The inconsistency and turnover of staffing has not been a positive experience. Aides have canceled at the last minute or even after a shift was supposed to start, leaving us in a position where there is no back up and no one to cover for care. A few aides have even been unpleasant, raising their voice, being unkind and impatient. I understand that this might be a tough role to find people to work, but we spend a lot of money to keep my parent at home as long as possible and I cannot express the frustration and turmoil this causes when this continually happens.
• SS

  susan scioscia

  Apr 16, 2020
  5.0
  Our family has been using Home Instead for nearly 3 years now for my elderly parents that live in the North Hills. Their care is comprehensive, compassionate, and very reliable. The communication between our caregiver as well as administration has been an easy road to navigate. I have been particularly impressed with their attention to detail during this time of crisis in the community especially with elderly guidelines. Heartfelt appreciation and thanks especially to Linda and Sharon!
• RD

  Robert Daley

  Oct 19, 2019
  5.0
  These people really care. So responsive. Couldn't recommend them more highly.
• CT

  Cynthia Troup

  Jan 1, 2019
  5.0
  This location and its staff deserve not only thanks for their service but for OUTSTANDING professionalism, caring and financial operations! Sharon was my 1st point of contact and she immediately handled the services needs for my elderly aunt faster than I thought possible. Serena gave me a complete overview of the work schedule for aides assisting my aunt so I always knew when and who would be providing care. The aides were wonderful ladies and even though it was a short-term service assignment while we worked on placement in a personal care facility, my aunt found a special friend in Ginny who was so thoughtful. On the last service day, when I was moving my aunt from her apartment into the new facility, Angie helped set up a "farewell" lunch when several neighbors showed up to say goodbye. It was so touching! If you have a loved one who needs special assistance, whether for short term like us, or a longer time, DO NOT hesitate to contact Home Instead. GREAT PEOPLE, GREAT SERVICE, GREAT PROFESSIONALS!!!