Club Pilates

Reviews

• CT

  Colleen Tuttle

  3 days ago
  1.0
  ⭐ 1 Star I would strongly caution anyone considering joining this studio. I cancelled my membership at the beginning of August and specifically asked for written confirmation of the cancellation. I never received it. Because of that, I called again in mid-August, asked AGAIN for confirmation, and was verbally assured that my membership had been cancelled. Imagine my surprise when I was charged again on September 1st. When I called to address it, the response was essentially that there was nothing they could do because they require 30 days’ notice. I explained that my membership wasn’t even supposed to begin until the 15th of the month, but shockingly, they now claim to have no record of that. They also apparently have no record of my August phone call confirming my cancellation. How convenient. Unfortunately, this level of disorganization and lack of communication has been consistent with my experience since joining. There seems to be little to no communication between staff members, and the turnover in management has been unbelievable — they have gone through so many managers that I honestly lost count. Customer service and compassion have also been seriously lacking. On one occasion, I had to cancel a class outside of their 12-hour window because my disabled son was hospitalized. Despite explaining the circumstances, I was still charged a cancellation fee. Apparently policies matter more than basic human understanding. I can accept policies when they are clearly communicated and consistently applied. What I cannot accept is being told my membership was cancelled, requesting written confirmation twice, receiving nothing, and then being charged anyway — only to be told afterward that there is conveniently no record of those conversations. For a business that expects its customers to follow every policy to the letter, they should hold themselves to the same standard when it comes to communication, documentation, and customer service. And beyond all of that, if you are looking for traditional reformer Pilates, I would recommend researching exactly what you are signing up for before joining here. My experience has been frustrating from beginning to end. I would not recommend this studio, and I certainly would not trust a verbal conversation with them regarding billing or cancellation. Get absolutely everything in writing. Save yourself the headache and look elsewhere.
• BB

  Bubble Bubble

  Aug 11, 2026
  5.0
  love this place
• VC

  Virginia Carricaburu

  Apr 26, 2026
  5.0
  Good trainers

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