LensCrafters

Reviews

• AD

  Andrea Diaz

  5 days ago
  1.0
  The receptionist at the doctor’s office is rude to customers, I was going to buy my glasses there, but she put me off doing so
• JJ

  Jorge

  6 days ago
  1.0
  The lady at the doctor's reception desk has very rude and unprofessional attitude. Patients deserve a friendlier and more welcoming environment
• FR

  Farah Rahman

  Jun 24, 2026
  5.0
  Easy to schedule and complete the eye exam. Appreciated the fund of knowledge since vision care embraces multiple avenues across decades of ongoing follow up. The doctor will fax a report to your original provider since the franchise has an essentially private medical server akin to any major insurance company with heavily ironed out internal statistics that were never curated to be published as part of the business plan in a competitive market.
• ST

  silvia thalia sayago trujillo

  May 30, 2026
  1.0
  One of the worst customer service experiences I have ever had. From the moment I walked into the store, I felt like I was being treated with disrespect. The man and woman who assisted me were rude, dismissive, and made me feel as though I was an inconvenience rather than a customer who had already paid in full for her glasses. The way they looked at me and spoke to me made me feel uncomfortable and unwelcome. What upset me the most was that I went to pick up a pair of limited-edition glasses that I had already paid for in advance, and they were handed to me in poor condition. The glasses were noticeably crooked, and when they attempted to correct the problem, the situation seemed to get worse rather than better. Because of this, I requested a refund, as I was extremely dissatisfied with both the condition of the product and the service I received. To make matters worse, I had to insist on receiving the original boxes for the glasses, even though they were part of a limited-edition release and rightfully belonged to me. When a customer pays in advance for a product, they expect to receive it in excellent condition and to be treated with respect and professionalism. Unfortunately, that was not my experience. I left the store feeling frustrated, disappointed, and poorly treated. I will not be returning to this store, and I would not recommend it to anyone who values good customer service, professionalism, and respect.
• TC

  Tara Carrubba

  May 25, 2026
  5.0
  I was very satisfied with the overall experience. The doctor was knowledgeable and thorough, and found the correct solution for my vision challenges. Brad who assisted me with picking out frames was very knowledgeable and personable. I highly recommend this LensCrafters location.

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