Sterling Optical - Pottstown

Reviews

• LC

  Liz C

  Aug 30, 2026
  1.0
  I started going to this Optical because my insurance changed and was the only place I could find at the time. The first visit went smoothly, however, I completely changed my views after ordering eyeglasses and contacts. The employees lack in professionalism and manners including one if the optometrist. I usually have a habit of reading reviews. However, I did not read any reviews before making my appointment. That was totally my fault! The front desk workers, the manager and one of the optometrist, lacked in professionalism and friendliness. I will not continue my patronage here.
• NS

  Nadia Simonova

  Jul 8, 2026
  1.0
  New Path Sterling Optical in Pottstown does an extremely poor business. After waiting for 6 months, I still do not have my glasses. I was never given any update on the status of my eyewear, I tried to contact them and I asked for reimbursement, they just avoid finding a solution and the head manager Michelle C was extremely rude, absolutely unprofessional.
• LL

  LK

  Mar 17, 2025
  1.0
  I am looking for a place to buy glasses. After reading the reviews, I will continue my search. Thank you.
• DV

  DeAndre Vinson

  Mar 13, 2024
  1.0
  I never share reviews before but this time I HAVE TO. I purchased a pair of Armani glasses to start and I asked for TRANSITIONS, ULTRA THIN LENSES and, UV PROTECTION. When I received my glasses a week later the lense was so thick it damn near wrapped around my eye. No I know my prescription isn’t the best but I still asked for ULTRA THIN! They put polarized grey on my lenses which gave it a dark sunglass color in which I NEVER asked for. The price of the polarized grey was $125 EACH. When I contacted them they acted like they never made a mistake and offered to fix the frames BUT charged me $60 for TRANSITIONS. From my understanding I already paid for them but apparently I never did. I not only lost $250 but I also had to wait three weeks to get my glasses just to get home and put them on and the prescription is so messed up. I’m so frustrated with this place and at this point I’m possibly going to court with them. This is UNACCEPTABLE, a hard working man come in there and spend $660 and the order is completely wrong. Visit this place at your own risk. They are unprofessional!!
• MM

  Michael M

  Apr 14, 2023
  5.0
  The staff is friendly and accommodating. Dr Crowe was very informative and took the time to answer all my question.