Club Pilates

Reviews

• AJ

  Amanda Jimcosky

  Aug 28, 2026
  5.0
  Circuit classes with Brittany are my favorite!
• LB

  lori bucciarelli

  Aug 27, 2026
  5.0
  Awesome!!!!
• SH

  Susan Hagan

  Aug 20, 2026
  5.0
  I’ve been to other studios, and Club Pilates has been the best. Haven’t had a bad experience. The instructors are thoughtful as well as challenging. Just took Elyssa’s class for the first time. Amazing! There are small adjustments I never think to make that make an exercise so much better. Elyssa provides those notes at the right time and consistently.
• EK

  Eileen Kelly

  Aug 17, 2026
  5.0
  Great exercises!
• HM

  Hanna Mueller

  Jul 21, 2026
  1.0
  The classes themselves were fine. I felt like I did receive a decent workout with instruction. Debatable if it is actually worth the price. However, my grievance is how they lied about their class packs, overcharged me, and would not respond to me for additional help. I went to an intro class to try something new. I was only in town for a few short weeks, and they advertised a sale for a 4 and 8 pack and stated that it was a one time charge. I paid for a 4 pack and was told I had to fill out paperwork. After paying and signing the forms, the application would not submit unless I entered my card information manually (in hindsight, this should have raised a red flag, but I wanted to trust a business would not lie). The receptionist assured me that it was just a formality and that it would not be a recurring charge. Because of this, there was no discussion of a cancellation process. Imagine my surprise when I left town, and a month later I was charged again. I called the studio twice and was told the manager had to cancel it, but she was not currently available and should be in touch. She did text me, but only stating that I had to email them to cancel. I explained that I should not have to cancel since it was advertised a 4 pack and not a subscription and inquired about a refund. The manager ignored my text. I decided to email just to be on the safe side and inquired again about a refund in the email. The manager texted me stating that my email was received and my account would be canceled August 2nd. I responded once again asking about the refund and again explaining the situation and how I was told it was a 4 class package and not a recurring fee. The manager ignored my message again. The manager did text me on a weekend, so I decided to wait until Monday to follow up. I texted once again and explained my situation, and once again I experienced radio silence. The funny thing is, they have no problem calling and texting you to try and get you to buy more classes or participate in their sales. But when it comes to correcting their wrongs, they will completely ghost you. There are plenty of studios who are more deserving of your hard-earned money and actually practice good customer service. To lie about policy and then completely ignore a customer is completely unprofessional and gives scammer vibes. I would be more understanding if they even tried to explain why they would not give a refund, but to completely ignore me is unacceptable.

Frequently Asked Questions About Club Pilates