Club Pilates

Reviews

• HV

  Hannah Vasterling

  Jul 31, 2026
  1.0
  I was very excited to try out a class while visiting PA. I have a club Pilates near my house back in Florida but never had the time to try it so I thought this would be great. The day before my first free trial class, I was asked via phone call why I wanted to do the trial and explained my situation. The staff told me I wasn’t allowed to join because I live in FL and wouldn’t be joining that studio. I suppose that’s not really a free trial, in my opinion. I’m not sure if all club Pilates are this exclusive, just the overall experience felt cold and off putting. I don’t think I will check out other club Pilates if they have this general unwelcoming atmosphere. Good feedback for this studio would be to offer a special class or session specifically for people who are visiting from out of state as it is located by a few hotels and a wedding venue.
• CJ

  Cynthia Jeune

  May 1, 2026
  1.0
  I recently visited this location with a friend after driving in from Delaware to Philadelphia. We went before, an outing. Unfortunately, we arrived about six minutes late due to a traffic accident along the way. While we understand the importance of policies and punctuality, situations like this can sometimes be unavoidable. When we arrived, we were informed that we could not join the session and were offered a later class at 3:00 PM. However, we were told we would need to pay again since we are not members. While the staff member was polite, the policy itself felt very rigid and didn’t account for real-life circumstances. Additionally, the downtown location makes parking quite challenging, which can further contribute to slight delays that are out of a customer’s control. I believe the overall experience could be greatly improved by offering a one-time courtesy option such as transferring to a later class without an additional fee in situations like unexpected traffic or emergencies. This small adjustment would go a long way in showing understanding and building customer loyalty. I hope the business considers adding a bit more flexibility to its policies to better accommodate real-life situations that customers may face.
• AD

  Anita DeFrancesco

  Apr 19, 2026
  5.0
  Caroline was wonderful. A detailed teacher, explained and supported the exercises.
• MM

  Monica

  Apr 18, 2026
  5.0
  I loved my intro class! Sarah was an amazing instructor and explained everything to me since this was my first time. Everyone there was so nice and the vibe was really calm and relaxed. I signed up to go weekly. :)
• SW

  Sandra Watson

  Apr 10, 2026
  5.0
  Sarah was so attentive, energetic , and kind . For my first time doing Pilates she made it a great experience. Sarah explained things thoroughly and went at a great pace ! She was awesome !

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