GNC

Reviews

• CC

  Candice E (Candy)

  Jun 14, 2022
  4.0
  Limited on protein supplement flavors. Only had chocolate in some of the powders. Otherwise they are an awesome store.
• WH

  Wayne Heckman

  Jul 18, 2021
  1.0
  This store had a fire next door to it and is not open 😔....current update February of 22 they reopened
• KJ

  Kira Johnson

  Mar 10, 2021
  1.0
  I had one of the worst customer service experiences here today. I ordered a product online that was only half way full. This is not my first time using this product, just the first time I ordered it from GNC. I called customer service and they told me that I had to go into a store because they couldn’t help me. I went into this store today and told the kid working what was going on and he literally stood there and said “well what do you want me to do?” I told him that when I called they told me to come in and someone could help me get my money back or just help but I told him that I couldn’t remember what the guy told me my options were. He rudely said “we can give you your money back” and shrugged so I was like “ok works for me...” he then did a return for less than what I paid for the product and then when I told him what I actually paid for it he argued with me that I didn’t two or three times until I actually showed him the receipt in my email. He grudgingly went back to the computer and finally gave me a return but was so rude about it. Never once said we apologize for the inconvenience or even apologized for arguing with me about the price. When I went to leave I wasn’t sure if I was supposed to leave the product or not because in the past they’ve told me to just keep it if I had an issue. When I went to leave the kid rudely told me I had to leave the product. If I was mistaken that’s fine but don’t continue to be rude about it. I’ve been a pro member with GNC for about 3yrs and used them for at least 10yrs. This is the 3rd time I’ve had an issue with a product and they wouldn’t help me and it’s super discouraging to actually go into a store and be treated like that. I cancelled my membership today and will not be using GNC again.

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