Physical Therapy & Hand Rehab at OAA

If you need to cancel your appointment, please call 610.973.6200 as far in advance as possible so that we may use that time to see another patient in need of care.

OAA has partnered with My Medical Images which is a FREE Patient Portal for you to upload and share your medical images with your OAA Physician. Please click and view the PDF for My Medical Images Instructions(opens in a new tab) on how to upload your images.

APPROVED INSURANCES OAA accepts most major insurances. Please contact your insurance provider to learn if OAA is a participating provider with your specific plan. PRE-CERTIFICATION Many health insurance plans require patients to be pre-certified for service. Typically, this means you must get a referral from your primary care physician (PCP) BEFORE you meet with one of our physicians. Your cooperation in providing referral information is vital to us. We will not be able to provide treatment unless we have the proper document in hand and approval from your primary care physician and health insurance company. If you do not have the proper pre-certification paperwork, it may be necessary for us to delay, reschedule or cancel your appointment. Please contact OAA in advance of your appointment if you have questions about pre-certification and PCP referrals. CO-PAYS AND UNCOVERED BALANCES Typically, many insurance plans require a co-payment. Please review our Financial Policy and Payment Policy before your visit.

OAA is committed to providing the highest quality medical care in a cost-effective manner. In order to accomplish this, we depend upon prompt payment for the services we provide. Payment Policy: Payment is expected at the time treatment services are rendered. We accept cash, personal checks, VISA, MasterCard, debit cards and a variety of insurance plans. Typically, many insurance plans require a co-payment. We try to screen such plans so that we can request the proper amount of co-payment at the time of check out. Please be aware that we cannot waive an insurance co-payment for any reason, as this could jeopardize our participation in the plan. Your cooperation is appreciated in this regard. All billing questions for OAA's services can be directed to OAA's Billing Office by calling 610.973.6200 and selecting Option 8. Our staff will be happy to assist you.

Allentown Location: 250 Cetronia Road Allentown, PA 18104 Phone number: 610.973.6200 2045 Westgate Drive, Suite 101 Bethlehem, PA 18017 Phone number: 610.868.6353 Lehighton Location: 1241 Blakeslee Blvd. Drive E. Lehighton, PA 18235 Phone number: 570.386.9910

Requesting medical records can be confusing. HealthMark Group is here to help! As our release of information partner, HealthMark is here to streamline the process and get you your records faster and more efficiently. How do you request records? Requests may be submitted electronically through HealthMark’s Request Manager at https://requestmanager.healthmark-group.com. Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark. Your medical record request will be processed, and a notification will be sent via mail or email once it is complete and available for download. Any questions? Feel free to log in to Request Manager for status updates or to chat with support. If you have any urgent questions, you may always contact HealthMark at 800-659-4035 or status@healthmark-group.com.

We can accommodate completion of your disability forms as follows: Disability forms take 10 business days to process, and require a prepayment of $20 per form. Via your portal account, upload form(s) as a pdf to a portal message. We will contact you for payment. Via U.S. Mail: 250 Cetronia Road, Allentown, PA 18104, Attn: Medical Records (can include check made payable to OAA Orthopaedic Specialists or we will call for credit card info) Via Drop-Off to OAA Check-in Desk (pay by cash, check or credit card) Via Fax: 866.644.0894 We will contact you for payment.

To get your prescription refilled, please request a prescription refill through OAA's online patient portal. You may also call OAA's Allentown office at 610.973.6200, and select option 6. Note: This is a self-service option. Please listen and follow the instructions provided. We generally fill requests made prior to 4:00 p.m. the same day. Please be aware that our physicians do not make prescription refills requests after hours or on weekends or holidays.

HIPAA stands for the Health Insurance Portability and Accountability Act of 1996, which was signed into law to improve the portability and continuity of health insurance coverage. HIPAA includes regulations that guard your privacy, ensure the security of your personal health information, and establish boundaries on how your personal health information may be used or disclosed. At OAA, we follow both the letter and intent of the HIPAA regulations to safeguard your personal health information. Our "Notice of Privacy Practices" is available here online and in all of our locations.

We value the relationships we’ve made with area providers and we know your goal is to provide quality healthcare to your patients. We thank you for the patient consults that you send to OAA and appreciate the trust you instill on our practice to provide quality care to your patients. To make it easier to refer your patients, get time sensitive information about their care, and improve the patient experience please utilize our Physician Direct Line (610)-973-1775 to contact our offices for more streamlined service. You may also request an appointment for your patient online and we will contact them directly. OAA Fax: 610-973-6546