Park City Eye Care Center

Reviews

• NM

  Nathan Majcher

  Feb 14, 2026
  5.0
  They were great!
• ML

  Miguel Lopez

  Feb 11, 2026
  1.0
  I am writing to express my serious concerns regarding the service I received during my recent visits to Pearle Vision. During my initial appointment, I selected Ray-Ban lenses and explicitly requested that my original polarized lenses be returned to me. I was informed that “the lab does not return them.” I clarified that the lenses are my property and were paid for in full, only to be told, rather dismissively, that “sometimes they do, sometimes they don’t.” I reiterated that the lenses belong to me and must be returned; otherwise, I would consider the failure to do so to be equivalent to withholding my property. When I returned to pick up my prescription glasses, the prescription was completely incorrect. My vision was severely blurred, yet I was told that this was “normal” and that I simply needed to wear them for two weeks so my eyes could adjust. I expressed that this was not only unreasonable but also unsafe, and that the prescription clearly required correction. At that same visit, I again requested my original Ray-Ban polarized lenses. After repeatedly hearing the same response—that the lab does not return them—staff eventually went to the back and returned with a pair of polarized lenses that appeared used and were not Ray-Ban brand. This was unacceptable, as these were not the lenses I had submitted. At my follow-up appointment, the prescription was significantly revised, and I requested a new frame along with clear instructions to return my original polarized Ray-Ban lenses with the completed order. I sincerely hope that upon picking up my glasses, both the prescription and the handling of my property will finally be resolved appropriately.
• LE

  Lisa Wolf (Mary Elizabeth)

  Jan 13, 2026
  5.0
  The doctors are responsive and professional. The people who work in this office have consistently been friendly and helpful to me, my husband and both of my kids when choosing glasses frames and the right lenses. Highly recommend this particular store. We have been coming here for many years.
• HW

  Heather Wenrich

  Mar 22, 2018
  1.0
  Wish I could leave a zero! Scheduled my appointment for this year at last years visit. I get my usual appointment confirmation email but am unable to confirm online so I call. Nobody answers so I leave a message and almost a week later get a call and am told the appointment I scheduled last year for this year was a “tentative” appointment and they booked someone for my time slot. Never in my life have I ever heard of a “tentative” appointment being scheduled a year in advance. I picked the date and time that suited me and I had it in my calendar. Instead of making it right and bumping the other person, they said they’d try and fit me in. NEVER got a call back but got an appointment confirmation for a different time that doesn’t work for me. Beyond upset.

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