LensCrafters

Reviews

• SJ

  S J

  Aug 11, 2026
  1.0
  Worst location ever. Screwed up my glasses and when I told them that I felt the prescription was off, the lady tried to gaslight me and tell me I NEED TO ADJUST. They are supposed to be THE EXACT SAME PRESCRIPTION AS THE GLASSES ON MY FACE. I also pointed out that my lenses weren't in the frame properly and she told me that's the way they were cut and its fine. MIND YOU, my NEW glasses are supposed to be IDENTICAL to my OLD glasses, down TO THE FRAME. They wouldn't listen to me for ANYTHING at this location and then told me I wasn't eligible for their 30 day money back guarantee because "I had returned my glasses too many times in the past". Yes... BECAUSE SOMETHING WAS WRONG WITH THEM! Well I had my Neuro-Optomitrist check my lenses on my "identical" glasses and THE PRESCRIPTION WAS TOTALLY WRONG!!!! Even the CENTER OF MY PRESCRIPTION WAS OFF!!! I went to the York Galleria location where the AMAZING manager was able to help me immediately and get me NEW GLASSES that are CORRECT and FIT MY FRAMES. I'd love to give a BIG middle finger to this place, I will NEVER get my glasses here again. I now wonder how many other times when I had to return my glasses it was because they WERE MADE WRONG and this location didn't want to own up to it!!!
• TF

  Thomas Frigm

  Jul 24, 2026
  5.0
  I've been searching different places to get glasses and every place I've gone to they do progressive only they don't do the line bifogals no more and I had progressive once before and they were horrible,. So when I went to LensCrafters today they still do have bifogals line so I was very happy I got transitions and bifogal lines on the bottom and I'm very happy.
• MD

  Mark Decker

  Jul 18, 2026
  3.0
  After spending 5 or 10 minutes trying on sunglasses my GF settled on a nice pair of Ray Bans only to find out they took two weeks to order, even without an rx. So be forewarned they don't stock anything other than the smudged and possibly scratched glasses from the displays that have handled by a million people already. No thanks.
• KL

  Kirby Long

  Jul 12, 2026
  5.0
  Sales associate, Sylvia, was charming, knowledgeable and informative. She made me feel comfortable with my choices and promptly rang up my purchase. I left feeling very good. She deserves a raise.
• DE

  Denise Ecenroad

  Jul 1, 2026
  5.0
  LensCrafters at Park City Mall was above excellent. Heather was helpful but did not hover. Gave opinion if asked. She was helpful in my making decisions. Was honest. Did not try to up sell. I would recommend Lens crafters to others. 40% off during our visit but we could have used our AARP card and gotten a discount anytime. We chose LensCrafters because they do give AARP discount. Again Heather gave us an excellent shopping experience. We used the physician there and he was excellent as well. He told my husband his eyes had not changed and he did not need new glasses. I on the other hand had changed which is why I went. I was tested for glaucoma, retinal detachment, cataracts and peripheral vision abnormalities. Plus then exam for glasses. Results were reviewed with me. Excellent experience. Affordable.

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