National Seating & Mobility

Reviews

• KK

  Kara Kaminski

  4 days ago
  1.0
  Awful experience
• NS

  Nyanna Swans

  Jun 4, 2026
  1.0
  I don’t usually leave negative reviews, but after almost two months of dealing with issue after issue and no communication follow-through from the company, I felt like I needed to share my experience. Hopefully this will save someone else the headache, time, and money I wish I could’ve saved! I first reached out to this company about a safety problem with my son’s wheelchair. One of the wheels would shift out of place and lock up, which was obviously a serious concern. I submitted a service request and was told someone would get in touch. Instead, I spent four straight days calling, leaving voicemails, and following up before I finally got a repair appointment scheduled. The appointment ended up being scheduled almost a month out. During that call, the representative was pretty unfriendly, and when I asked to participate in the customer satisfaction survey mentioned at the start of the call, the call suddenly disconnected. Maybe it was a coincidence, maybe not, but it definitely didn’t leave a great impression. After that, I called to report my concerns and was told the complaint would be escalated and someone would contact me. Nobody ever did. A month later, I called a few days before the repair appointment just to make sure everything was still on schedule. I was told it was. Then, on the day of the appointment, after the technician’s arrival window had already passed, I called to see what was going on. That’s when I found out the appointment had actually been rescheduled the day before for another month later. No phone call, no voicemail, no email, no text—nothing. I understand that things happen, and I was later told the technician had gotten sick. The problem wasn’t that the appointment had to be rescheduled. The problem was that nobody bothered to tell us. My son’s wheelchair repair had already been delayed for a month, and we were left completely in the dark. When I expressed my frustration, I was met with more unprofessional behavior instead of any real empathy or accountability. I was transferred to escalation support (whose “I don’t care” attitude was literally oozing through the phone) and repeatedly assured that someone from corporate would reach out. To this day, nobody has. Eventually, I gave up on having a technician come to us and drove about 90 minutes each way to bring the wheelchair in myself. After waiting longer than the estimated evaluation time, I finally asked for an update and was told it had already been finished. No one had let me know. When I got the wheelchair back, nobody explained what had been fixed, what caused the issue, or what had been done to prevent it from happening again… Just a signature so they could bill insurance (I’m sure they had no problem doing that in a timely manner). Not every employee I dealt with was unpleasant. A few people were genuinely kind and helpful, and I appreciate that. Unfortunately, the overall experience was marked by poor communication, lack of follow-through, zero accountability, and repeated unprofessional interactions. Families who depend on mobility equipment already have enough on their plates. We shouldn’t have to spend weeks chasing people down, wondering whether appointments still exist, or fighting just to get basic communication. My son is due for a new wheelchair soon, and based on this experience, I’ll absolutely be looking for a different vendor.
• JO

  Jennifer Haughney Keto on

  May 29, 2026
  5.0
  Extremely disappointed with this company. My daughter who is disabled fell out of gait trainer due to bottom piece breaking off even when locked. I called and have waited mons for appointment to fix. No show or call on Appointment day. Called 3 times and no response. Horrible!!!!
• JG

  Joseph Gallagher

  May 27, 2026
  1.0
  I had an appointment scheduled and James never showed up so it was rescheduled for a week later and again no show and no call call from James or nsm. I have been without my power chair for 8 weeks now. I did even get an apology when I called. I called off work so I could get my chair serviced. Now my chair is still not working and I am out 2 day pay. My job is my only income. I could not give less then 1 star or I would have.
• DD

  Denise

  May 21, 2026
  1.0
  This company is not professional at all. They dont show up on scheduled appointments and dont call customer to notify them. When you call they never pick up the phone! This is very frustrating and Wish I had went with a different company. People plz dont waste your time and money!

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