Steven E Nicholson DMD

Reviews

• CB

  Cadmium BQ

  Apr 28, 2026
  1.0
  Never pick up, rarely call back. TL;DR of this review: There were 3+ different attempts to get them just to send a preauthorization to my insurance, two of them on the line with my insurance to get a gaping hole in my tooth fixed. Never sent it. It's been around 3 months since my appointment when I asked them to send it while I was in the office. The longer story behind it: Got my teeth cleaned in mid February and was told I'd need a root canal as well. Requested they send in a preauthorization for one to my insurance, and scheduled another cleaning early that I knew I would have to pay out of pocket. After maybe a week or so and some research, I called them to make sure they didn't forget to call me back (I'm the last person who has room to complain about forgetting things). First, I had to call 3 times in as many days before I got a call back. They told me it'd be a while longer than my research had told me. After another 2ish weeks, I called my insurance to see if they got anything, just in case tech was being buggy. Turns out, they didn't receive anything. So they called the dentist with me still on the line. The office did not pick up as per usual. They do not have an option for insurance things, so the agent wasn't sure which to pick, so I believe they chose the appointment option. The agent left a message saying to either give me a call or just send in the preauth. To be clear: I called my insurance to confirm they got a request at all, whether it was approved or not. Called insurance again 10 days later. By this point, I actively have a GAPING hole in my tooth (just thankful that I don't really have any pain from it, even if I do also find that concerning). They once again, did not receive anything. Insurance called the office again and the normal song and dance of not picking up happened. Another message was left and I waited again. Again, the call was to confirm if they got a request at all. Called insurance once again one more time 2 weeks later. They asked if they wanted to call again and I just said no. Because it was the 3rd call and they still had not even SENT IN a preauthorization request. Called them to cancel my upcoming paying-out-of-pocket cleaning and left a message as well as sending a message from their Contact Us on their website and got a same day response.
• MG

  Mike Garbacik

  Mar 20, 2026
  1.0
  The office staff sucks, left multiple messages, no return calls. Paid in advance for my cap, call to see what's going on they said i didn't pay. Then they call back a couple days later and said i did pay. Have to wait a month for next appointment. Finally get in to have mold made. Nobody calls to tell me my cap is ready, call to find out it's ready and I have to wait months to have to put on. DMD Nicholson is an amazing dentists, but the office staff is a different story.
• ES

  Elizabeth Stack

  Feb 7, 2026
  5.0
  Dr. Nicholson is very personable and great at his work. I have been completely comfortable with him as a dentist. In the past I had such bad anxiety about dental appointments that I was literally shaking in the chair. Dr. Nicholson takes his time with each patient too. The office staff can be busy and on occasion I did have to make a 2nd call, but this is a very busy practice. Respect them and they will respect you. Very happy overall with this practice. Ty!
• EZ

  Erika Zamudio

  Jan 8, 2026
  1.0
  Staff is so ignorant and rude when you call to make an appointment. They will tell you one day to come in then the next another day like make up your mind
• MM

  Maria f Michel

  Jan 6, 2026
  1.0
  Don't even bother coming to this place. Very bad customer service... Very nasty girls .