LensCrafters

Reviews

• DS

  Debbie Sampson

  Apr 17, 2026
  1.0
  The place looks great when you walk in—nice setup, good ambiance—but don’t let that fool you. It’s basically high-end glasses with low-budget staff. I honestly don’t understand how this place has a 4.7 rating based on my experience. The doctor was great, no complaints there—he gets five stars. But the staff? Rude, unprofessional, disorganized, and clearly have no idea what they’re doing. One girl in particular had a serious attitude problem—very controlling, acting like she runs the place, and completely unprofessional in how she carried herself. Especially noticeable when everyone else at least looked somewhat put together in what’s supposed to be a professional office. To be fair, I needed a same-day appointment and they got me in quickly, which I do appreciate. But then I find out they don’t even take Capital Blue Cross… which is basically the biggest insurance around here. That meant paying out-of-pocket. That’s on me for not checking ahead, but still—how does an office in Central PA not accept that? The biggest issue was the complete mess around my visit. I told them at check-in I was there for a DMV eye exam to renew my license. Pretty simple, right? Somehow that turned into a circus. First I’m told I need a form. Then they’re not sure. Then I probably don’t. Then “come back if you need it.” Why would I come back when I’m already there?? Then they tell me I have to wait for the doctor to finish with two more patients just to fill something out. When I pushed back, that same girl told me I needed to be “patient.” My response was—I already waited my turn. This should have been handled while I was with the doctor. Then she tried to say I should have brought the form with me. Okay… then why didn’t you tell me that at check-in when I specifically said why I was there? How would I magically know that? And on top of that, they won’t email anything and be there no patient portal to get my information, so everything becomes more inconvenient for no reason. The whole place just feels backwards. They have no problem wasting your time or making you jump through hoops. At the end of the day, it’s a place selling high-end products with low-budget staff running the show. Looks nice on the outside, but completely falls apart where it actually matters. I won’t be back, and I’ll definitely be going to a real optometrist office next time versus the five and dime of eye doctor offices.
• LV

  Lisa Vallone

  Mar 30, 2026
  5.0
  The staff at the Lens Crafters in the Shoppes at Susquehanna in Harrisburg were so kind and helpful! They went above and beyond to make my son and me comfortable and satisfied with our purchase. I highly recommend this location!!
• JK

  Jitan Katwal

  Mar 28, 2026
  2.0
  Awesome staffs and well communication but one of the doctors (chiang) kind of being rude
• DD

  Dale

  Mar 24, 2026
  5.0
  Very pleased far better than America Best.
• SM

  Suade marah

  Mar 5, 2026
  5.0
  The doctors are really dedicated to the job and always make great recommendations. The staff are also welcoming and friendly. Will definitely recommend LebsCrafters any day 👌

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